Support Engineer
hace 1 semana
Open Assessment Technologies is growing, and we're looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the expertise needed to keep our platforms running smoothly for hundreds of thousands of learners. Desplácese hacia abajo para obtener una visión general completa de lo que requerirá este trabajo. ¿Es usted el candidato adecuado para esta oportunidad? You will work at the intersection of customer-facing support and engineering, diving deep into application behavior, databases, logs, and code-level diagnostics. Your work will focus on advanced troubleshooting, root-cause analysis, incident resolution, and continuous improvement of tools and processes. By strengthening our support workflows and preventing issues before they occur, you will play a critical role in delivering secure, consistent, and high-quality exam experiences across multiple countries. About the Role As a Level 3 Support Engineer, you will lead complex investigations, resolve high-impact incidents, and help improve our processes and tooling. You will work closely with teams across the company to diagnose issues, identify root causes, and implement long-term solutions that strengthen our platform and enhance the experience of our users. Key Responsibilities Lead in-depth investigations of incidents escalated from Level 2 Support. Analyze and troubleshoot issues using database queries, application logs, and code-level analysis. Identify root causes, propose solutions, validate fixes, and collaborate with development teams on code corrections. Participate in post-incident reviews and contribute to Root Cause Analysis (RCA) reports. Maintain and improve our internal knowledge bases, investigation guides, and troubleshooting procedures. Support production environments through performance monitoring, anomaly detection, and preventive actions. Provide technical mentorship to Level 1 and Level 2 Support teams. Contribute to the continuous improvement of diagnostic and monitoring tools and automation. Skills and Qualifications Strong expertise in SQL and database performance investigation (PostgreSQL, MySQL). Ability to read and debug application code (PHP, JavaScript, Node.js, or similar). Familiarity with Git and ticketing systems such as Jira. Experience with cloud environments (AWS, GCP) and monitoring tools (Dynatrace, Grafana, etc.). Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Preferred Background Bachelor's degree in Computer Science, Engineering, or a related field. 3+ years of experience in software support, reliability engineering, or development roles. xsgfvud Experience working with ITIL or similar support frameworks. If you are passionate about solving complex technical challenges and are excited to contribute to the mission and growth of Open Assessment Technologies, we would love to hear from you.
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Support Engineer
hace 2 semanas
Vitoria-Gasteiz, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer
hace 2 semanas
Vitoria-Gasteiz, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we're looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer
hace 2 semanas
Vitoria-Gasteiz, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer
hace 1 semana
Vitoria-Gasteiz, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we're looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer
hace 2 semanas
Gasteiz / Vitoria, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer
hace 1 semana
Vitoria-Gasteiz, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Customer Support Engineer
hace 2 semanas
Vitoria-Gasteiz, España Xebia A tiempo completoAbout XebiaWith over 20 years of experience, our global network of passionate technologists and pioneering craftsmen deliver cutting-edge technology and game-changing consulting to companies on the brink of transformation. Since 2001, we have grown from a Java company into a full-service digital consulting company with 5,500+ professionals working on a...
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Customer Support Engineer
hace 2 semanas
Vitoria-Gasteiz, España Xebia A tiempo completoAbout Xebia With over 20 years of experience, our global network of passionate technologists and pioneering craftsmen deliver cutting-edge technology and game-changing consulting to companies on the brink of transformation. Since 2001, we have grown from a Java company into a full-service digital consulting company with 5,500+ professionals working on a...
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Customer Support Engineer
hace 2 semanas
Gasteiz / Vitoria, España Xebia A tiempo completoAbout Xebia ¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.With over 20 years of experience, our global network of passionate technologists and pioneering craftsmen deliver cutting-edge technology and game-changing consulting to companies on the brink of transformation. Since 2001, we...
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Customer Support Engineer
hace 1 semana
Vitoria-Gasteiz, España Xebia A tiempo completoAbout Xebia ¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.With over 20 years of experience, our global network of passionate technologists and pioneering craftsmen deliver cutting-edge technology and game-changing consulting to companies on the brink of transformation. Since 2001, we...
