Presales Solution Architect, TSP Cloud

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit:

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers,

Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.9 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit

Responsibilities:

- 10+ years of professional experience in leadership roles, consultative On-Premise Cloud software product PreSales, Hyperconverged Infrastructure (HCI) at scale (SAAS, PAAS). Experience in VMware, Redhat is a plus.
- Be the Technical Pre-Sales Lead for our European Customers.
- Work hand-in-hand with the European Sales Director to grow the business.
- Support the entire pre-sales and sales process from Prospecting to PO.
- Perform POC, lab trials, product demos, and solutions integration/validation.
- Own and respond to RFx.
- Be responsible and accountable to write the Technical Solution documents for customer engagements.
- Document Customer architectures using Enterprise Architecture tools.
- Collaborate with the Sales team to facilitate the progress of new opportunities from the business and technical point of view.
- Helping to generate thought leadership and white papers content for inbound marketing activities.
- Participate in webinars and events providing insight into Robin's products.
- Collect, document, and prioritize technical constraints, workarounds, and functional and non-functional requirements.
- Be the source of Technical and Product expertise and advise customers and prospects accordingly.
- Deploy and manage internal demo environments by personalizing them to customer use cases.

Requirements:

- Must-have demonstrable skills & expertise:
- Exceptional verbal and written communication, organization, and presentation skills.
- Hands-on Experience with Docker, Kubernetes, Software-defined storage, and CSI.
- Good knowledge of Linux/Unix Systems.
- Exposure to Public clouds (GCP, Azure, and AWS).
- Programming proficiency in any one language: python, C/C++, golang, or any other programming language or scripting language.
- CKD/CKA Certification is a plus.
- Experience and thorough understanding of DBaaS, PaaS, IaaS is plus.
- Exposure to Splunk, Elasticsearch, BigData, and AI/ML is a plus.
- Understanding of Networking, Storage, and Security Concepts is desirable.
- Good senior stakeholder contacts in the region with potential Telecom and Service Provider customers.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

- Always Improve, Always Advance . Only be satisfied with complete success - Kaizen.
- Be passionately professional . Take an uncompromising approach to your work and be determined to be the best.
- Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
- Maximize Customer Satisfaction . The greatest satisfaction for workers in a service industry is to see their customers smile.
- Speed Speed Speed Always be conscious of time. Take charge, set clear goals, and engage your team.