Client Support Specialist

hace 5 días

A Coruña, España CB Talents SP A tiempo completo

- Handle inbound customer interactions via phone, email, and/or chat in French

Provide support related to:

Product usage & basic troubleshooting

Orders, deliveries, returns, and general inquiries

After-sales and account-related support

Ensure a high-quality customer experience

Accurately document interactions in internal systems

Meet defined quality, productivity, and customer satisfaction KPIs

Escalate complex cases when needed and follow resolution procedures

Collaborate with internal teams to ensure smooth service delivery

What We’re Looking For

Native or near-native French (C1/C2)

Good command of English (B2 or higher)

Strong communication and problem-solving skills

Customer-focused attitude with attention to detail

Ability to work in a fast-paced, multicultural environment

Basic computer literacy and comfort with CRM tools

Previous customer support experience is an advantage, not a requirement

What We Offer

Relocation package (for candidates relocating to Greece)

- Temporary accommodation on arrival

- Support with housing search and local administration

- Competitive salary and performance-based bonuses

- Paid training and onboarding

- Private health insurance

- International and multicultural work environment

- Career development and internal mobility opportunities

- Modern office facilities

Life in Athens

- Sunny climate and Mediterranean lifestyle

- Lower cost of living compared to other major European cities

#J-18808-Ljbffr

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