Onsite Support Engineer Role in Madrid

hace 1 semana

Madrid, España Safeguard Global A tiempo completo

Onsite Support Engineer (Windows/Linux, Intune, MDM) – Madrid

Location: Madrid, Spain (Onsite)

Type: Permanent, Full-Time

About the Role

We’re looking for a reliable, hands-on Onsite Support Engineer to join a global IT operations team based in Madrid.

This role is ideal for someone who enjoys solving technical issues face-to-face, managing modern endpoints, and supporting a diverse Windows, Linux, and macOS environment.

You’ll be the local go-to person for escalations, device management, and IT performance — ensuring employees stay productive and supported.

Key Responsibilities

- Serve as the escalation point for complex technical issues and ensure SLA compliance.
- Perform OS patching, updates, and security hardening across Windows, Linux (Ubuntu/Red Hat), and macOS.
- Troubleshoot advanced OS, hardware, enterprise applications, and network-related issues...
- Support Intune / MDM environments and manage MDM configurations.
- Handle laptop onboarding, offboarding, and local IT asset management.
- Manage and support Microsoft 365, Azure AD, endpoint security tools, and identity administration.
- Coordinate with global IT teams on incident resolution and service improvements.

Required Skills & Experience

- 2–4 years of IT Support, Desktop Support, or Field Engineer experience.
- Strong troubleshooting skills across Windows, macOS, and Linux (Ubuntu/Red Hat).
- Hands-on experience with Intune, MDM platforms, and endpoint-management tools.
- Experience with Microsoft 365, Azure AD, authentication, and security baselines.
- Familiarity with PowerShell, Jamf, SCCM/Endpoint Manager (preferred but not required).
- Solid communication, customer service, and coordination skills.

Why This Role Stands Out

- 🌍 Work with international IT teams and global infrastructure.
- 💻 Opportunity to support multi-OS environments with modern device-management tools.
- 📍 Collaborative onsite role in Madrid — high visibility and real ownership.
- 📈 Stable, permanent position with long-term growth potential.

If you enjoy solving technical challenges, supporting people directly, and working in a modern IT environment, we’d love to connect with you.

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