B2C Customer Service Representative – Native/Bilingual French
hace 4 semanas
To succeed in this role, it's essential to have a true passion for customer service, adaptability to different challenges, and a proactive mindset.
This position reports to the B2C Customer Success Manager and offers flexibility to work from your home office and from our Barcelona headquarters .
As the B2C Customer Service Representative (FR/EN/ES), you will have the opportunity to:
- Provide excellent customer support via phone, email, and chat in French, English, and Spanish, always ensuring a top-tier experience.
- Assist customers with inquiries, issues, and product-related questions focused on our motocross and mountain biking gear, apparel, and outerwear .
- Maintain a high level of product knowledge to effectively support and guide customers, representing our brand with pride.
- Keep accurate records of customer interactions in our database, contributing to a smooth and efficient customer journey.
- Collaborate with cross-functional teams to resolve more complex situations, promoting teamwork and a customer-first culture.
- Share customer feedback and trends to help us improve our services and products, adding value to our rider-centric approach.
You have:
- Native or bilingual level of French
- Intermediate to advanced level of English and Spanish (both verbal and written)
- A customer-oriented mindset and excellent communication skills
- The ability to adapt quickly , work under pressure and multitask efficiently
- Strong problem-solving skills and a proactive attitude
- Basic computer skills, including use of CRM tools and Microsoft Office
You might also have:
- Knowledge of German or Italian – considered a strong plus
- Experience with SAP, Salesforce or ZenDesk – a plus, but not required
- Prior experience in customer service – nice to have, but not mandatory
Sounds like you?
Apply now or drop us a message at – we'd love to meet you
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