CRM Executive

Medier isn’t just a marketing agency — we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data‑driven insights, we don’t just deliver campaigns — we deliver results.

Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We are looking for a highly motivated and detail‑oriented CRM Executive with at least 2 years of experience to join our marketing or customer engagement team. The ideal candidate will have hands‑on experience with CRM tools and platforms, and a strong understanding of customer lifecycle management. Experience within the e‑commerce or iGaming sectors will be considered a significant advantage.

As a CRM Executive, you will support the planning, execution, and optimization of customer communication strategies to increase engagement, retention, and customer lifetime value.

Key Responsibilities:

- Campaign Management: Plan, execute, and analyze CRM campaigns across multiple channels (email, SMS, push notifications, in‑app messaging).

- Customer Segmentation: Create and manage customer segments based on behavior, preferences, and lifecycle stages to drive targeted communications.

- Content Coordination: Work with content and design teams to ensure campaigns are visually appealing, personalized, and aligned with brand messaging.

- Platform Management: Use CRM tools (e.g., Salesforce, HubSpot, Braze, Klaviyo, Optimove, etc.) to set up, track, and optimize campaigns.

- Data Analysis & Reporting: Monitor key CRM metrics (open rates, click‑through rates, conversion rates, churn, etc.) and generate actionable insights to improve performance.

- Lifecycle & Retention Strategy: Assist in developing and refining customer retention and reactivation strategies.

- Compliance & Best Practices: Ensure all CRM communications comply with relevant data protection laws (e.g., GDPR) and follow industry best practices.

- Collaboration: Work closely with product, customer support, and marketing teams to align CRM strategies with broader business goals.

Key Skills & Requirements:

- Minimum 2 years of experience in a CRM or customer retention role.

- Hands‑on experience with at least one CRM platform (e.g., Salesforce, HubSpot, Braze, etc.).

- Strong analytical skills and experience with A/B testing and performance tracking.

- Excellent written and verbal communication skills.

- Strong organizational skills and attention to detail.

- Experience in e‑commerce or iGaming is highly desirable.

- Familiarity with HTML for email is a plus.

- Proactive, data‑driven, and customer‑focused mindset.

What We Offer:

- ✨ Career Growth & Learning: Exciting challenges and professional development opportunities.

- 🛂 Official Employment: Fully compliant with Cyprus & EU laws, including support for family relocation.

- ✈️ Relocation Package: Includes flight tickets and two weeks of accommodation.

- 🏋️ On‑Site Fitness Corner: Stay active while at work

- 🗣 Language Courses: Partial reimbursement for language learning.

- 🎁 Birthday Gift: Because your special day matters to us

- 🌴 Paid Time Off: 24 annual vacation days to relax and recharge.

- 🥗 Office Meals: Enjoy breakfasts and lunches (partially covered by the company).

Join us in shaping the future of CRM marketing 🚀

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