Customer Service Engineer and Project Manager Spain

hace 3 semanas


Madrid, España Barco A tiempo completo

Location: Madrid, ES- Date: Feb 14, 2023- Job ID: 8144**Customer Service Engineer and Project Manager Spain**:
As an international company with European roots (HQ in Kortrijk, Belgium), Barco has a culture of collaboration across borders and nationalities.
Because we believe diversity leads to more great ideas and drives innovation.
Thanks to our over 3,000 visioneers, we develop unique visualization & collaboration technology that helps professionals accelerate innovation in the healthcare, enterprise and entertainment markets.

**Function**

Barco is looking for a **Customer Service Engineer **with **Project Management** skills to reinforce its existing team in the **Madrid **office.

**Key responsibilities Service Engineer**
- Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in the Spanish and Portuguese area and abroad.
- Repair and troubleshooting of Barco hard
- and software.
- Assist at sales demos in order to promote our Barco’s solutions.
- Give product training to partners and end-users
- Execute pro-active analysis visits, report and provide suggestions.
- Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
- Document actions and solutions in a timely fashion.
- Follow training to update your technical, commercial and soft skills.
- Build a relationship with the Customers and detect Service sales opportunities.

**Key responsibilities Project Manager**
- Defining, monitoring and managing project schedule
- Monitoring and managing the allocated project budget
- Achieving full delivery according to the scope of the project and the required quality level
- Accountable for interfacing with the customer and assuring customer satisfaction
- Represent the customer within the company
- Coordinate subcontractors if appropriate and other departments in an efficient and effective way
- Follow up & communicate project status and KPI’s to all relevant stakeholders
- If required, initiate corrective actions and ensure proper escalation to the right people (report problems on time when certain goals cannot be reached)
- Manage project scope and project risks
- Write internal and external project reports
- Support proposal and bid activity if appropriate

**Qualifications**
- Someone with min 3 years of experience in a technical customer (Service/Sales) environment in the Visualization industry
- Do you have a good knowledge of hardware, software and networking technologies?
- Are you used to work on different projects at the same time and able to set priorities?
- Someone who communicates fluently in Spanish and English, both verbally and in writing. Knowledge of any additional language is an asset.
- Do you knows project management techniques (PMI/PMBOK)?
- When you have experience with Barco’s products and Salesforce, it’s a plus
- Someone who is willing to travel

**Let's "wow" you with**
- A variety of inhouse trainings at our Barco University so you can continuously grow & learn as a professional.
- A healthy working environment with interesting workshops, sport activities, diverse & fresh lunch/snack breaks and many more options as we care about your wellbeing.
- The opportunity to work for an international market leader where innovation matters.



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