Swedish Quality Analyst
hace 4 semanas
Teleperformance Spain is currently looking for a Quality Analyst with native level of Swedish, eager to develop his/her career with the worldwide leader in outsourced omnichannel customer experience management.
This role requires a professional with a keen eye for details who can work resourcefully and efficiently to assure quality of programs, software and systems.
**Your main responsibilities will be**:
- Reviews for compliance with policies and procedures, ensures staff are providing accurate information.
- Reviews After Call Surveys.
- Prepares quality reports and performance trends.
- Provides management with daily and month end call management and department performance reports.
- Works on a variety of assigned special projects.
**Requirements**:
- Native level of Swedish and fluent in English, Danish is a plus
- B2B Digital Sales Experience
- Professional verbal and written communication skills
- Ability to use procedures to make decisions and logic to identify needed exceptions
- Ability to handle multiple tasks at a time and meet deadlines
- Technical expertise with spreadsheet and word processing software
- Proficient PC skills
- Must be self-motivated, detail oriented, have the ability to accurately gather and document statistics
- Must be effective and efficient working in a team environment
**Benefits**:
- Full-time contract, 39 hours/week
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
- Competitive Salary.
- Relocation package:
- Flight ticket
- Accommodation in a nice studio.
- Support with a private Health Insurance
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- International business casual environment
- Permanent Contract
- Competitive Benefits package
- Office location surrounded by the sea (World Trade Center, Barcelona, Spain).
Jobbtyp: Heltid, Fast
Arbetsort: Personligen
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