Senior Manager, Experience Architecture, B2B
hace 2 semanas
**Job Description**:
Senior Manager, Experience Architecture, B2B
Excellence in news demands excellence in our customers’ experiences. Our Experience Group brings together teams covering Product, UX, Engineering, Operations and Data with a single purpose: to connect people to our content, tools and services that matter most when they need it and where they need it, by logically defining and building connected, innovative and sustainable experiences and products that are customer led and data informed.
The Experience Architecture team delivers solutions that merge business goals with user needs. They focus on the flow and organization of our digital properties to ensure experiences are navigable, understandable and interconnected.
We are looking for a SeniorManager, Experience Architecture, B2B to set the direction and standards for quality experience across Dow Jones’ B2B portfolio, which includes Factiva, NewsPlus, Risk & Compliance and any new B2B related products.
As a leader and maker you will move projects from concept to solution by optimizing experiences for our readers, working with the Senior Director of Experience Architecture and Product leads to think customer-first through human-centered design methods, including discovery, research, whiteboard sessions and user testing. You should be expert at developing personas, mapping user flows, building prototypes for testing and creating wireframes at all levels of fidelity for all platforms. You will be comfortable managing through shifting priorities to provide clear direction and input on product prioritization and definition. You should bring an understanding of modular design and design systems to contribute to a scalable, sustainable approach that enables speed to market, evolution, and optimization.
This will be a highly collaborative role requiring partnerships with SMEs, Experience Design, Technology, Customer Insights, and Product.
The Senior Manager, Experience Architecture, B2B will report to the Senior Director, Experience Architecture, Consumer & B2B.
**Responsibilities**:
- Drive UX Architecture across all publishing platforms by combining industry best practices, industry standard methodologies, metrics, and analytics, with your expertise.
- Manage and lead a team of UX architects, providing guidance, support and mentorship. Set clear goals, assign tasks, and ensure team’s success in delivering high-quality solutions
- Take a hands on role in driving the conceptualization and delivery of Factiva projects, from creating conceptual sketches to user flows to wireframes and functional specs
- Championing prioritization of design centered and data informed product enhancements
- Evangelize the importance of modular design, create interaction patterns in our design system and help to drive adoption of the design system
- Collaborate across the Experience Architecture team to create holistic, reusable solutions and help set standards for process, communication and documentation
- Partner with peers to create a connected experience across Dow Jones’ portfolio of B2B products, including Factiva, NewsPlus and Risk & Compliance
- Meet with stakeholders and upper management/leadership to get input and communicate strategies and solutions
- Coordinate and meet regularly with Product, Delivery and Engineering to collaborate on timelines and resource management
- Manage the workload of your team and provide regular updates on projects, team status, and resourcing
- Contribute to our UX Strategy by collaborating with Product on how UX contributes to achieving business objectives and ensuring solutions support specific business goals; with Technology and other partners on the use of metadata to organize and connect content, and that dependencies, and sustainability are understood and factored into our solutions.
- Collaborate with our Customer Insights team, creating test materials, hypotheses and criteria as well as incorporating recommendations and analysis into the UX process.
- Work with researchers to understand customer needs and define opportunities through usability testing and empathy studies and analyzing data trends
- Collaborate with the Accessibility lead to ensure we meet standards for accessibility and include it in our process
- Role requires 3 days each week in office (as per current mandate, may change)
- Last but never least, serve as an advocate for our users, keeping their needs at the heart of our digital solutions
**Requirements**:
- Bachelor's degree or equivalent experience
- 12+ years of experience in CX or UX, spanning strategy, research, and design
- 3+ years in previous leadership roles and can effectively oversee the quality and efficacy of our digital team’s work.
- Strong grasp of UI, HCI and UX principles
- Fluency in best practices for mobile, web-based and responsive design
- Experience in information architecture, user and screen flows, information design, conceptual and detailed wireframing, and pr
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