Business Support Processes

hace 3 meses

Boadilla del Monte, España Santander A tiempo completo

Business Support Processes - Santander Digital Services

Country: Spain

**Hello **Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world**

This job offer is the opportunity not only to join a great company, but also to collaborate in projects that have a real impact on society.

We are looking for a **Business Support Processes Specialist **based in our Boadilla del Monte office with at least 5 years of experience in process engineering and/or project delivery **.**

**Let’s get to know each other**

Santander Digital Services (SDS) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world.

One of our guiding principles is continuous innovation, working with Agile and DevSecOps methodologies and adopting all the leading market technology to work with the best tech stack.

We recently received Top Employer certification in Spain, Europe and globally for the sixth consecutive year and we are one of the World’s 25 Best Workplaces. We are very proud to be an equal opportunities organisation and we are building a dynamic and proactive team. All we ask from you is that you bring a positive attitude and share our values and a commitment to development of cutting-edge technology, no matter where you come from or where you end up.

**Your role**

**We are looking for a Processes Specialist for the Business Support Processes area at Global Headquarters, a key team in our technological ecosystem.**

This team is responsible for designing and optimizing processes within the domain of Technology and Operations in the Global Corporate Center, identifying areas of efficiencies and opportunities for improvement for both local solutions and global platforms. You will lead end-to-end processes activities throughout the lifecycle of projects, collaborating with stakeholders across different functions in global and local business units.

Your main tasks will be:

- Understand the business model of the different initiatives in which you are involved, contributing to the definition of the business case and scope of the projects, and identifying the processes and systems impacted.
- Compile and analyse business requirements including analysis of current and future situation, data analysis and process modelling.
- Identify defects, inefficiencies, and opportunities to improve existing processes and systems.
- Design future processes as well as collaborate in the definition of the target operating model (TOM).
- Assist when required in defining the initiative’s impact analysis, providing the required level of knowledge to support change management teams during the implementation.
- Develop and make the required presentations and reports to different stakeholders and senior management.
- Contribute to project planning activities, including estimation of effort and duration, identification of risks and dependencies, and development of project schedules, supporting the project lead in all process-related activities.
- Support the Head of the function with the development of the processes practice in Headquarters and to comply with the deliverables required by the software development lifecycle policies.

**What you will bring**

You’re sure to fit in if you like technology and are constantly learning about new developments, as well as having an interest in better understanding the risks faced by the Bank. In addition to developing your technical skills, you should also be interested in improving your soft skills.

If you think you’ve got what it takes, these are the key skills we’ll be looking for in your CV:

- 5+ years experience in **processes engineering **and/or good track record in **delivering projects **using Agile and Waterfall methodologies.
- **Knowledge of enterprise and banking internal processes **.**
- Master degree, ideally STEM, preferably complemented with financial/business education.
- Good analytical, problem solving and conceptual skills to develop methodologies and processes.
- High level of accuracy and attention to detail with the ability to manage complex priorities at pace and multiple initiatives adjusting to shifting priorities.
- Ability to manage, adapt and self-learn in a c

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