Delivery Operations Jr. Analyst

hace 3 semanas

Boadilla del Monte, España Santander A tiempo completo

Delivery Operations Jr. Analyst

Country: Spain

**WHAT YOU WILL BE DOING**

**Santander Universities is looking for a Delivery Operations Jr. Analyst, based in our Boadilla del Monte office.**

**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**

**Santander Universities**

At the Bank we are firmly committed to advancing a more inclusive, equitable and sustainable society, and for over 25 years we have been working to support education, employment and entrepreneurship through Santander Universities, a unique initiative that sets us apart from other financial institutions in the world. We work with approximately 1,000 universities in 11 countries, have supported more than 790,000 students, professionals, entrepreneurs, and SMEs and have invested over EUR 2,100 million. We are deeply committed to training students and professionals, enabling their access to higher education, and improving their employability and equal opportunities. We also support emerging entrepreneurial projects by providing them access to the resources they need to grow.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

**WHAT YOU WILL BE DOING**

A customer service profile is required for the Santander Scholarships and Santander X platforms. You will need analytical skills to identify efficiencies in support, as well as proactive and reactive skills when managing incidents.

The main tasks will be the following:

- Identification of customer service flow needs and opportunities for improvement.
- Analysis of customer service metrics.
- Coordination and collaboration with the team in charge of answering queries.
- Resolving queries and bridging between the support team and the product team.
- Proactivity to be able to prevent situations that generate high support volumes.
- Help to users managing the platforms (universities and other Santander Universities employees) with doubts and incidents.
- Support to the communication and marketing team with queries received through social networks.

EXPERIENCE
- Between 1 - 3 years of experience (including internship).

EDUCATION
- Degree in Business Administration, Communications, Marketingor similars.

SKILLS & KNOWLEDGE
- Excel, Word mandatory.
- English B2, intermediate level.
- Organised and communicative person
- Proactive and decisive

  • I sds Delivery Operations Analyst

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    I_SDS Delivery Operations Analyst Country: Spain **WHAT YOU WILL BE DOING** Delivery Operations Analyst I

  • Cib Delivery Operations Analyst. Settlements

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    CIB Delivery Operations Analyst. Settlements Country: Spain **WHAT YOU WILL BE DOING** **Santander Back-Offices Globales Mayoristas (SBGM) **is a public limited company wholly owned by Banco Santander and is part of the Santander Corporate & Investment Banking Division. SBGM was created with the aim of being a center of excellence in the management of...

  • Cib Delivery Operations Sr. Analyst Settlement

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    CIB Delivery Operations Sr. Analyst Settlement Country: Spain **WHAT YOU WILL BE DOING** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Back-Offices Globales Mayoristas (SBGM) **is a public limited company wholly owned by Banco Santander and is part of the Santander Corporate & Investment Banking Division. SBGM was created with the aim of being...

  • Liquidity Management Operations Analyst

    hace 7 días

    Boadilla del Monte, España Santander A tiempo completo

    Liquidity Management Operations Analyst Country: Spain Tracks the workflow of daily operations to ensure processes are running smoothly and operations are performed correctly. Controls operations processing reaches out to other units if necessary. Documents, reports and updates on the evolution of the different operations processing

  • I sds service

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    I_SDS_Service & Delivery Management Sr. Analyst II Country: Spain **WHAT YOU WILL BE DOING** Service & Delivery Management Sr. Analyst II

  • Vrac Generalist Jr. Analyst

    hace 7 días

    Boadilla del Monte, España Santander A tiempo completo

    VRAC Generalist Jr. Analyst Country: Spain **Aquanima está buscando **un/a VRAC Generalist Jr. Analyst **para nuestras oficinas en Ciudad Financiera, Boadilla del Monte **POR **QUÉ DEBER **ÍAS CONSIDERAR ESTA OPORTUNIDAD Somos AQUANIMA GRUPO SANTANDER, la compañía global de procurement con más de 20 años de experiência que aporta soluciones de...

  • HR Operations Delivery Analystii-1

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    HR Operations Delivery Analyst II-1 Country: Spain **WHAT YOU WILL BE DOING** **Desde Recursos Humanos estamos buscando un/a analista de operaciones para nuestras oficinas en Boadilla.** **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** Recursos Humanos es el área responsable de asegurar que contamos con el mejor equipo de profesionales que nos...

  • Batch Support Incidents

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    Batch Support Incidents & Problems Management Jr. Analyst Country: Spain Plans the sequence of the Jobs, executes improvements to adjust the correct consumption of the available processing resources and integrates solutions of the published clouds.

  • I sds service

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    I_SDS_Service & Delivery Management Analyst III Country: Spain **WHAT YOU WILL BE DOING** Como Experto Funcional y Técnico en aplicaciones IT relacionadas con Centro autorizador de tarjetas PAS, PCAS (Autorizaciones), MINIPAS (BIZUM), CONEXIÓN 89 (CAJEROS), SANTANDER CASH (CAJEROS), tu objetivo será Liderar la actividad de resolución dentro...

  • Senior Analyst Operations

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    Senior Analyst Operations - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for an Senior Analyst Operations, based in our Headquarter Office in Boadilla del Monte. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join us? Santander Consumer Finance...

  • Getnet - Finance Analyst (Operations)

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    Getnet - Finance Analyst (Operations) Country: Spain **GETNET (PAGONXT) **está buscando un/a **Finance Analyst (Operations) **para nuestras oficinas en Edificio Alhambra - Ciudad Financiera - Boadilla del Monte **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** **GETNET **Getnet es una plataforma global de servicios de pago para comerciantes que ofrece...

  • Operations Analyst

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    Operations Analyst Country: Spain **WHAT YOU WILL BE DOING** **Santander Back-Offices Globales Mayoristas (SBGM) **es una sociedad anónima, cuyo capital social es 100% propiedad del Banco Santander y se encuentra englobada dentro de la División de Santander Corporate & Investment Banking. SBGM fue creada con el objetivo de ser un centro de excelencia en...

  • HR Operations Analyst

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    HR Operations Analyst - Santander Global Facilities Country: Spain **WHAT YOU WILL BE DOING** **Santander Global Facilities (SGF) **está buscando un/a **Operations Analyst **para nuestras oficinas en Boadilla del Monte. **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** Santander se enorgullece de ser una organización donde hay igualdad de...

  • Liquidity Management Operations Analyst

    hace 6 días

    Boadilla del Monte, España Santander A tiempo completo

    Liquidity Management Operations AnalystCountry: SpainTracks the workflow of daily operations to ensure processes are running smoothly and operations are performed correctly.Controls operations processing reaches out to other units if necessary.Documents, reports and updates on the evolution of the different operations processing

  • VRAC Generalist Jr. Analyst

    hace 7 días

    Boadilla del Monte, España Santander A tiempo completo

    VRAC Generalist Jr. AnalystCountry: Spain Aquanima está buscandoun/a VRAC Generalist Jr. Analystpara nuestras oficinas en Ciudad Financiera, Boadilla del Monte POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD En Santander () participamos activamenteen la transformación del sector financiero. ¿Quieres unirte a nuestro equipo? Somos AQUANIMA GRUPO...

  • Cash & Confirming Operations Analyst

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    Cash & Confirming Operations Analyst Country: Spain **WHAT YOU WILL BE DOING** **SBGM está buscando un/a ACCOUNT MANAGER para el equipo de CONFIRMING SUPPLIER MANAGEMENT TEAM - BUSINESS SUPPORT (T&WCS) para nuestras oficinas en Boadilla del Monte (MADRID).** **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** **Santander Back-Offices Globales Mayoristas...

  • Client Due Diligence Operations Analyst

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    Client Due Diligence Operations Analyst Country: Spain **WHAT YOU WILL BE DOING** **QUÉ HARÁS EN TU TRABAJO** Como **Analista en CDD - Regulatory & Tax **Team, tu objetivo será contribuir al Oversight de la información regulatoria y fiscal de clientes en CLM dentro de SBGM del Grupo Santander, llevando a cabo el análisis de información y...

  • Scib Esg Reporting Analyst

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    SCIB ESG REPORTING ANALYST Country: Spain **WHAT YOU WILL BE DOING** **SCIB is looking for an ESG REPORTING ANALYST, based in our BOADILLA DEL MONTE office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Corporate & Investment Banking (Santander CIB) **is Santander's global division that supports some of the world's most complex and...

  • Markets Middle Office Analyst

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    Markets Middle Office Analyst Country: Spain **WHAT YOU WILL BE DOING** **SCIB Securities Finance is looking for a Middle Office Analyst, based in our Boadilla del Monte office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Corporate & Investment Banking (SCIB) **is Santander's global division that supports some of the world's most complex...

  • Identity Delivery Manager

    hace 1 mes

    Boadilla del Monte, España Santander A tiempo completo

    Identity Delivery Manager - Santander Digital Services Country: Spain **SANTANDER DIGITAL SERVICES is looking for a IDENTITY DELIVERY MANAGER, based in our Boadilla del Monte (Madrid) office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Digital Services (SDS) **is the team of technology and operations at Santander. We are convinced of the...