HR Senior System Administrator

hace 1 mes

Madrid, España Westinghouse Electric Company A tiempo completo

As part of the Global HRIS team, this role supports the HRIS Technology solutions as HR Senior System Administrator. Continually driving the evolution of the technology solution, best practices and utilization while ensuring adherence to the global framework. Maintains proactive customer focus with excellent collaboration with internal partners across the organization and external customers.

**Your Day to Day**:

- Serve as the SME for HRIS technology solutions to support and understand new functionality and features
- Maintains a proactive customer focus, high degree of confidentiality and adherence to regulatory standards such as Data Privacy, GDPR, etc.
- Provides tier 2 and/or tier 3 support for HRIS Technology inquiries, continually identifying opportunities to eliminate and/or reduce inquires.
- Performs basic to intermediate system configuration, testing and implementation of HRIS Technology solutions.
- Adheres to standards in documentation of technical requirements, configuration of requirements, conceptual design, and end-to-end processes.
- Adheres to standard when developing appropriate testing scenarios and scripts, analyzing test results, documenting process and system problems, and coordinate with technical team to resolve issues.
- Provide proficient support for HRIS technology solutions including researching and resolving problems, troubleshooting unexpected results or process flaws in moderately complex scenarios; where appropriate prepares or validates root cause analysis and supports driving identified process or system changes to completion. Escalates issues appropriately.
- Support the development, ongoing maintenance, and technical support of the assigned technical solutions. Coordinates analysis of requested enhancements, break/fixes, etc. to determine upstream, downstream, cross-stream impacts. Recommends solutions or alternate methods to meet requirements.
- Assist in the delivery of the HRIS Technology roadmap in collaboration with COE and Regional HR Operations partners. Understands end-to-end processes, opportunities for optimization, and can assist in developing solution recommendations to meet business requirements.
- Coordinate with other HR teams and functions to ensure end-to-end employee life cycle experiences are fully integrated.
- Collaborates cross-functionally to document requirements, assess downstream impacts, configure and test new functionality or enhancements. Recommends process/employee experience improvements & innovative solutions. Partner with third parties and other stakeholders (e.g. talent leaders, regional operations, and vendors) to provide HRIS input and escalate where required.
- Coordinates the review of HRIS technology new releases. May consult with COE and Regional Operation partners to prioritize adoption of new features as needed. Support technology updates and applies configuration updates.
- HRIS responsibility for maintenance, support and troubleshooting for batch jobs, connectors, interfaces and security. Partner with internal IT and external IT vendor in relation to these items as appropriate.
- Lead moderate HRIS internal projects utilizing standard project management skills such a creation and execution of a project plan, risk logs, cutover plans, etc

**Requirements**:

- Bachelor's Degree Information Technology or Human Resources preferred, or equivalent work experience required.
- Typically three to seven years of experience supporting HR Technology Solutions
- HR technology experience required. SuccessFactors Employee Central, Onboarding, and Learning Management System(LMS) expertise strongly preferred. Experience in other SuccessFactors modules such as Compensation, Succession and Performance & Goal Management (PMGM) as well as SAP HCM On Prem is also beneficial but not required.
- Technical knowledge related to HRIS technologies and interfaces required
- Experience supporting global HR processes is preferred
- SFX Accreditation preferred, but not required
- The ability to develop and clearly present ideas using MS Office, including PowerPoint and Excel (charts & graphs)
- Exceptional problem-solving skills, with the ability to work independently and exercise sound judgement
- Excellent customer service, interpersonal and communication skills. Ability to communicate and work effectively with all internal and external customers.
- Customer-oriented/focused - understand needs and delivery accordingly
- Quality-oriented with a keen eye towards attention to details
- Ability to manage personal tasks based on priority
- Ability to work efficiently and effectively under both limited supervision & in a team environment
- Experience with managing moderately sized HRIS Projects internally

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