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Hr Administrator/ Advisor
hace 4 meses
Job Description - HR Administrator/ Advisor (24000096)
Purpose of the role: The HR Specialist will be responsible for responding to employee queries within agreed SLA's/ timelines and processing in HR systems. This role is an entry point into the HR Operations organization and provides the foundational experiences and services to specified areas of remit.
Main responsibilities: Respond to needs arising via phone and live chat to resolve open ticket inquiries Receiving and answering questions related to individual or group benefits, entitlements, beneficiary/dependent information Performance assessment, probation review, compensation, and benefits records Administer HR process and transactions including hiring, employee documentation, and benefits administration. Process background check and verification. Initiate background verification for new hires and partner with 3rd party vendors and Talent Acquisition teams Respond to background verification requests from other organizations. Reply to requests for documents/ certificates e.g. Service Certificate/ Certificate of Employment, Salary Certificate, etc. Provide support for employee and manager queries, relating to the inquiries of the following nature: Individual or group benefits, entitlements, beneficiary/ dependent information Organizational chart in HR Connect Personal information data correction (Bank details, national identifier information, etc.) Performance assessment, probation review, Compensation & Benefits records HR Policies e.g. Exit process, hiring and on- boarding processes, transfers, global movements, leave policy, maternity/ paternity policy, etc. UID creation or duplicity Update work/ assignment information in HR Connect; etc. For matters requiring specific or complex subject matter knowledge - involve Senior HR Specialists or COE Specialists. Escalate to Tier 2 in accordance with guidelines Ensure the assignment of the task is tracked to completion and resolution As a member of the HR Service Center provide outstanding customer service to all internal (and external) customers including any 3rd parties Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels Educate customers to ensure, where possible, services are provided through e-channels and the HR Portal Maintain a good ticket management by checking tickets in a daily basis and maintaining the metrics according to the SLA established by the operations. #LI-HYBRID #LI-PS
Qualifications
Experience & education: Experience 1+ years of experience as HR Operations Associate / or customer service Relevant experience in an HR Operations role Bachelor's degree or equivalent, Human Resources or Customer service preferred Languages fluent in German and English Knowledge, skills and abilities (KSAs) Skills Problem solving Client focus and customer service orientation Drive for results and influencing others Change management Presentation skills: Clear communicator and active listener Empathy Attention to detail Improve continuously both processes and content Take responsibility Build Strong Relationships MS Office proficiency Ability to maintain highly confidential and sensitive information HR Software systems: ability to learn an HRIS software system Use of this website signifies your agreement to the Terms of Use
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