Customer Researcher

hace 2 semanas

Madrid, España iptiQ A tiempo completo

Do you** live & breathe Customer Insights**? Are you interested in** behavioral science** and looking for an opportunity to work in a **dynamic and growing environment**?

We have an **exciting opportunity** for an enthusiastic and motivated individual to join iptiQ's Office of the Customer.

**About the Team**

iptiQ is the primary insurance division of Swiss Re, the world's leading reinsurer. In iptiQ, we work with partners brands to offer insurance to customers across the world. Established 8 years ago, iptiQ is experiencing strong growth, driven by a vision to radically improve the way insurance works - by making it easier to deal with and more rewarding.
Within iptiQ, the Office of the Customer is a small team of 3 behavioural scientists and research specialists based in London, serving the different iptiQ partners around the world (US, EMEA and APAC) with responsibility for Customer Experience (CX), Behavioural Science and Customer Insight. This is the team you would be joining, working with the whole team but with a focus on supporting the Head of Customer Insight on research projects around iptiQ.

**About the Role**

Overview:

- Applications for this role will be open until 8th January 23
- 80-100% working capacity

Your main role will be to support our Head of Customer Insight and help the team in conducting research for our partners globally using a variety of quantitative & qualitative research methods.

Responsibilities will include:

- Plan, design and prepare a range of customer research activities to support other iptiQ colleagues on their key research questions. Concretely, this will mean crafting and running surveys, interviewing customers, sales agents, and others.
- Analyzing research data to synthesize clear and concrete findings.
- Confidently communicating research insights with colleagues and external partners to turn research findings into stories and actions that lead to impact and make valuable contributions.
- Contribute to establishing research best practices and standards within iptiQ, as well as actively maintaining a research repository to drive greater accessibility to customer insights across the business.
- The common theme to everything you do will be understanding customers through the lens of customer research and behavioural science.

**About You**
- Has at least 1-2 years of customer research experience in a commercial setting (e.g. writing surveys, conducting interviews, synthesising findings and presenting reports)
- Can demonstrate an excellent understanding and experience of using different research methods and knows when to use which method accurately.
- Is a motivated self-starter who is willing to independently carry out research projects.
- Is a great team player and good with people; can work effectively in a cross-functional team where is able to get support from a whole variety of colleagues, showing them the value of research.
- Is an advocate for customers within the business, and is an excellent communicator with the ability to coherently present findings in a compelling way while making recommendations based on sound analysis of data.

It would also be nice for you to have:

- additional languages (European language or Mandarin).
- graduate (or post-graduate) qualification in social sciences, e.g., in Behavioural Science, Research Methods, Psychology.

If it sounds like this is the role for you, then get ready for the challenge

**To apply**
- Please **send** us your **CV**:

- Please also send us a **covering letter **where you tackle this **challenge**: How should iptiQ assess to what extent the increases in the cost of living will influence customer decision-making around buying life insurance or - if they have it in place already - keeping their life insurance
- Please explain the research approach you would take to answer this question, outlining which research methods you think are most suitable and how the expected outputs would answer the question above.
- Please lay out any theories from behavioural science that you find relevant when designing and analysing the research
- Length of your response: 500-1000 words

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity - diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences - at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

**About iptiQ**

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke a

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