Claims Handler

hace 1 mes

Madrid, España Liberty Specialty Markets A tiempo completo

**General information**:
**City**:Madrid

**Country**:Spain

**Creation Date**:08-Mar-2023

**Employment Type**:Permanent

**Employment Type**:Full time

**Ref #**:1234570086

**Description & Requirements**:
**Job Title**: Senior Claims Handler

**Department**: Madrid Claims

**Division**: LMIE SE

**Location**: Madrid - Spain

**Type**: Permanent - Claims Handling 100%

**Role of Department**

A Multi-Line Claims Handler. Liberty Specialty Markets Claims Department handling both Third Party and First Party claims of medium / moderate exposure and complexity, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service, through all stages from initial notification to conclusion including investigate, analyze, and determine the extent of insurance company's liability concerning loss assigned, timely, accurate reserving in line with Corporate protocols and guidelines, negotiate claim settlements and making claims payments as required.

**Key Responsibilities**
- The handling of any Line of Business claims through all stages from initial notification to conclusion including recording claims on relevant systems, coverage analysis, liability and quantum assessment, establishing and monitoring appropriate reserves.
- Investigate, evaluate, negotiate claims of moderate to high complexity: handling and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines.
- Client Focused - delivering an excellent service to clients and brokers, to promote the LSM Claims Charter and Code of Conduct delivering a first class claims handling service.
- Manage challenging coverage claims with professionalism
- Provide high quality customer experience to all stakeholders (policyholder, broker and co-insurers, reinsurers, actuaries and underwriters)
- Remain up-to-date on industry trends and case law
- Deliver corporate goals whilst promoting LSM’s core values.
- Proactively handling claims from first advice to closure, investing the necessary level of expertise required to investigate coverage, liability, quantum and strategy aspects of a file.
- Managing multiple cases with confidence and accuracy and respond well to working to meet targets and tight deadlines
- Follow at all times applicable claims reserving philosophy and claims standards with appropriate referral: present Manager losses above authority to obtain approval
- Ensuring compliance with best practice, service and communication through system reporting and internal file audits
- Ensuring compliance with approved Panel list including provision of direction to external lawyers and adjusters.
- Ensure good file maintenance and record keeping.
- Collaborate effectively with peers/other departments
- Actively participate in and contribute as a member of the team on cross-functional initiatives and innovations;
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

**Skills and Experience**
- University Law Degree or equivalent
- Extensive experience in the Insurance Market or in relation with the Insurance Business
- Experience working in a collaborative team environment and across work groups: Ability to collaborate in a team environment; prioritize and multi-task
- Strong oral and written skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
- Strong organizational; decision making and problem solving skillset
- Able to draw valid conclusions and effectively communicate them.
- Strong commitment to ongoing education and learning
- Proactive and positive approach to customer service (Insured/Broker) ensuring that all inquiries are effectively dealt with in a timely manner
- Ability to prioritize and manage conflicting priorities in an effective manner.
- Knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
- Collaborative, team-oriented attitude;
- Self-motivated and dynamic;
- Fluent in English
- Good IT skills.

**About Liberty Specialty Markets (LSM)**

Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people ar

  • Claims Handler

    hace 7 días

    Madrid, España Munich Re A tiempo completo

    Claims Handler **for the Regional Middle Office Center Madrid** *** **Company** Munich Re **Location** Madrid, Spain The Regional Middle Office Center Madrid, is responsible for Non-Life technical accounting and claims handling services for Iberia, Latin America, Caribbean and Italy. We are looking for a flexible and highly motivated Reinsurance Claims...

  • Claims Handler

    hace 7 días

    Madrid, España Munich Re A tiempo completo

    **Claims Handler **(M/F/d) ****: **for the Regional Middle Office Center Madrid** **Location** Madrid, Spain The Regional Middle Office Center Madrid is responsible for Non-Life technical accounting and claims handling services for Iberia, Latin America, Caribbean and Italy. We are looking for a flexible and highly motivated Claims Handler in this...

  • Claims Handler Specialist

    hace 2 semanas

    Madrid, Madrid, España MSIG Insurance Europe AG Jobportal A tiempo completo

    To strengthen our team, we are looking for at the earliest possible date at our location in Madrid:Claims Handler Specialist (m/f/d)Job DescriptionInvestigation of claims: Conducting case analysis, evaluating coverage, making decisions on acceptance or rejection, and managing follow-up, review, and closure. Negotiation and settlement of claims: Handling...

  • Claims Handler Specialist

    hace 5 días

    Madrid, Madrid, España MSIG Insurance Europe AG Jobportal A tiempo completo

    To strengthen our team, we are looking for at the earliest possible date at our location in Madrid:Claims Handler Specialist (m/f/d)Job DescriptionInvestigation of claims: Conducting case analysis, evaluating coverage, making decisions on acceptance or rejection, and managing follow-up, review, and closure. Negotiation and settlement of claims: Handling...

  • Claims Handler for Iberia

    hace 2 meses

    Madrid, España Hiscox A tiempo completo

    job description: **The Role** As the Claims HANDLER you will deliver a high quality service to the Hiscox clients and their brokers; whilst maintaining and enhancing the Hiscox reputation for its claims handling service. The role will imply managing a portfolio of claims assessing the size of the claim, its potential severity and dealing with same in a...

  • Claims Handler Specialist

    hace 2 semanas

    Madrid, España Msig Insurance Europe Ag A tiempo completo

    To strengthen our team, we are looking for at the earliest possible date at our location in Madrid: Claims Handler Specialist (m/f/d)Job DescriptionInvestigation of claims: Conducting case analysis, evaluating coverage, making decisions on acceptance or rejection, and managing follow-up, review, and closure.Negotiation and settlement of claims: Handling...

  • Claims Handler Specialist

    hace 6 días

    Madrid, España Msig Insurance Europe Ag A tiempo completo

    To strengthen our team, we are looking for at the earliest possible date at our location in Madrid:Claims Handler Specialist (m/f/d)Job DescriptionInvestigation of claims: Conducting case analysis, evaluating coverage, making decisions on acceptance or rejection, and managing follow-up, review, and closure.Negotiation and settlement of claims: Handling...

  • Claims Handler Specialist

    hace 2 semanas

    Madrid, España MSIG Insurance Europe AG Jobportal A tiempo completo

    To strengthen our team, we are looking for at the earliest possible date at our location in Madrid:Claims Handler Specialist (m/f/d) Job Description Investigation of claims: Conducting case analysis, evaluating coverage, making decisions on acceptance or rejection, and managing follow-up, review, and closure. Negotiation and settlement of claims: Handling...

  • Claims Handler Specialist

    hace 6 días

    Madrid, España MSIG Insurance Europe AG Jobportal A tiempo completo

    To strengthen our team, we are looking for at the earliest possible date at our location in Madrid:Claims Handler Specialist (m/f/d) Job Description Investigation of claims: Conducting case analysis, evaluating coverage, making decisions on acceptance or rejection, and managing follow-up, review, and closure. Negotiation and settlement of claims: Handling...

  • Low Value/complexity Claims Handler

    hace 2 meses

    Madrid, España Hiscox A tiempo completo

    job description: **The Role** As the Claims HANDLER you will deliver a high quality service to the Hiscox clients and their brokers; whilst maintaining and enhancing the Hiscox reputation for its claims handling service. The role will imply managing a low value and low complexity portfolio of claims assessing the size of the claim, its potential severity...

  • Claims Accountant

    hace 2 semanas

    Madrid, España Munich Re A tiempo completo

    Claims Accountant **Company** Munich Re **Location** Madrid, Spain The Regional Middle Office Center Madrid, is responsible for Non-Life technical accounting and claims handling services for Iberia, Latin America, Caribbean and Italy. We are looking for a flexible and highly motivated Reinsurance Claims Handler in this interesting, dynamic and...

  • Claims Accountant

    hace 5 días

    Madrid, España Munich Re A tiempo completo

    Claims Accountant **Company** Munich Re **Location** Madrid, Spain The Regional Middle Office Center Madrid, is responsible for Non-Life technical accounting and claims handling services for Iberia, Latin America, Caribbean and Italy. We are looking for a flexible and highly motivated Reinsurance Claims Handler in this interesting, dynamic and...

  • Reinsurance Claims Accountant

    hace 5 días

    Madrid, España Munich Re A tiempo completo

    Reinsurance Claims Accountant **for the Regional Middle Office Center Madrid** **Company** Munich Re **Location** Madrid, Spain The Regional Middle Office Center Madrid, is responsible for Non-Life technical accounting and claims handling services for Iberia, Latin America, Caribbean and Italy. We are looking for a flexible and highly motivated...

  • Claims Handler(Spain

    hace 3 semanas

    Madrid, Madrid, España WTW A tiempo completo

    Profesional que se encarga de gestionar y tramitar los expedientes de siniestros que han sido declarados por los asegurados principalmente para productos de protección de pagos, se valorará dominio del idioma portugués.El PuestoSus principales funciones serán: Recepción de siniestros: es el encargado de recibir y gestionar los siniestros que se declaran...

  • Claims Handler(Spain

    hace 2 semanas

    Madrid, Madrid, España Willis Towers Watson A tiempo completo

    Profesional que se encarga de gestionar y tramitar los expedientes de siniestros que han sido declarados por los asegurados principalmente para productos de protección de pagos, se valorará dominio del idioma portugués. El Puesto Sus pr...< p>

  • Claims Handler(Spain

    hace 6 días

    Madrid, Madrid, España Willis Towers Watson A tiempo completo

    Profesional que se encarga de gestionar y tramitar los expedientes de siniestros que han sido declarados por los asegurados principalmente para productos de protección de pagos, se valorará dominio del idioma portugués. El Puesto Sus pr...< p>

  • Supervisor seguros auto

    hace 1 semana

    Madrid, España Grafton Recruitment A tiempo completo

    Supervisor de daños personales – siniestros graves (international claims handler auto)Desde Grafton estamos trabajando con una reputada entidad de seguros, especializada en auto para sus oficinas centrales en Madrid.Buscamos un supervisor de daños personales y siniestros graves enfocado en tramitación internacional.Requisitos:Formación en Derecho o...

  • Supervisor seguros auto

    hace 6 días

    Madrid, España Grafton Recruitment A tiempo completo

    Supervisor de daños personales – siniestros graves (international claims handler auto)Desde Grafton estamos trabajando con una reputada entidad de seguros, especializada en auto para sus oficinas centrales en Madrid.Buscamos un supervisor de daños personales y siniestros graves enfocado en tramitación internacional.Requisitos:Formación en Derecho o...

  • Supervisor seguros auto

    hace 1 semana

    Madrid, Madrid, España Grafton Recruitment A tiempo completo

    Supervisor de daños personales – siniestros graves (international claims handler auto)Desde Grafton estamos trabajando con una reputada entidad de seguros, especializada en auto para sus oficinas centrales en Madrid.Buscamos un supervisor de daños personales y siniestros graves enfocado en tramitación internacional.Requisitos:Formación en Derecho o...

  • Supervisor seguros auto

    hace 5 días

    Madrid, Madrid, España Grafton Recruitment A tiempo completo

    Supervisor de daños personales – siniestros graves (international claims handler auto)Desde Grafton estamos trabajando con una reputada entidad de seguros, especializada en auto para sus oficinas centrales en Madrid.Buscamos un supervisor de daños personales y siniestros graves enfocado en tramitación internacional.Requisitos:Formación en Derecho o...