Assistant Director of Program

hace 2 semanas

Barcelona, España CAPA The Global Education Network A tiempo completo

**Assistant Director of Program and Student Services, Barcelona**

**About CAPA**

CAPA The Global Education Network is committed to academic excellence, integrity, and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyse and explore complex political, cultural, and social landscapes within urban environments. Through our commitment to personalized learning, global connections via technology and collaborative learning communities, we prepare students to live and work in a globally interdependent and diverse world. CAPA The Global Education Network is headquartered in Boston and operates programs in Barcelona, Barcelona, Florence, Sydney, London, Paris, and Prague.

Justice, diversity, equity, and inclusion are fundamental to the mission, structure, and operations of CAPA The Global Education Network. We are an equal opportunity employer that strives to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence. CAPA does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related condition including breastfeeding, or any other basis protected by law.

**Reports To**
The Vice President of Global Operations based in London with a dotted line to the Vice President of Regional Programs based in Barcelona

**Job Overview**
The role of Assistant Director of Program and Student Services, Barcelona has responsibility for the delivery of the gold standard in student support, crisis management and student wellness; program planning and quality; the development and leadership of custom programming.

The Assistant Director works closely with the Director of Academic Affairs, Barcelona, other leaders and staff within the study centre as well as other leaders and colleagues across CAPA’s US headquarters and other global locations. This hands-on role provides a highly rewarding opportunity to positively impact students’ personal experience and growth while studying in Barcelona.

**Key Responsibilities**
- Lead the crisis management protocols for the CAPA Barcelona students and play a key role within CAPA’s global crisis management team; provide back-up emergency support to staff who are on call and manage escalated issues through to completion.
- Support students’ physical and mental health needs, including proactively developing wellness plans and making referrals to professionals as needed
- Manage any escalated student issues such as disciplinary matters, roommate disputes, program concerns etc.
- Leadership for custom programs which are developed for individual university partners: work with the Boston custom team to develop the programs and then once they are abroad, ensure quality implementation and act as key contact for visiting US faculty and students.
- Develop and implement standard operating procedures for all program and student activities including student arrival and orientation, activity and centre schedule.
- CAPA shares the Barcelona centre and multiple program and student services with CEA, a partner organisation also providing study abroad programming. Students will initially contact with share student services team, either within the centre or on the emergency phone, with issues escalating to the Assistant Director.
- The Assistant Director will also collaborate closely with other colleagues within the center including those focussed on housing, internships, academics and program activities which make up the full program experience.
- This role also manages one Program and Student Services Coordinator focussed on CAPA programming.
- This is a student-facing role which requires in-person work Monday through Friday.
- Oversight of the program budgets and budget reporting.
- Review CAPA program elements such as housing and activities for quality.
- Monitor and assess student feedback through a variety of sources, developing action plans and monitoring outcomes.
- Attend and speak at CAPA events including arrival and departure parties, mid-term dinners and special events.
- Present CAPA Barcelona at various events, either in person or online, and lead visits by representatives from our US university partners to Barcelona.
- Represent CAPA in relevant professional associations as applicable.

**Qualifications**
- The legal right to work in Spain—CAPA is not able to sponsor visas or work permits
- Minimum of a bachelor’s degree and 7+ years of experience with increasing responsibility
- Demonstrated ability to lead a high performing team
- Entrepreneurial thinker with strong people s

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