Salesforce Business Analyst/administrator

hace 2 semanas

Barcelona, España Pronovias A tiempo completo

Headquartered in Barcelona, Pronovias Group is the global leader in the luxury bridal sector, having dressed the dreams of brides for more than 50 years.

Our mission is to bring more happiness into the world by dressing our customer's dreams with style and offering an exciting and inspiring place to work.

The Company operates a sophisticated portfolio of multiple brands including Pronovias, with its Haute Couture line Atelier Pronovias, St Patrick, White One, Nicole and Ladybird, with a strong focus on customer centricity in the digital age. The Group’s bridal and eveningwear dresses are sold in more than 105 countries through a network of 123 stores and more than 4,000 points of sale. The company's internationalization is also evident in a workforce comprising more than 1000 employees of 40 different nationalities.

We are currently hiring a full time **Salesforce Business Analyst/Administrator** to join our IT team in our HQ in Barcelona.

**Essential duties & responsibilities**:

- Lead the management and maintenance of the Salesforce environment, evangelizing the organization and supporting both technical technology teams and business areas.
- Understand and evolve the Service Cloud and Marketing Cloud data model and architecture.
- Manage users and licenses, including registrations and cancellations, roles, profiles, permissions, groups and queues, guaranteeing the proper use of the Salesforce platform in all the implemented modules.
- Perform new configurations and maintenance of existing ones, including: workflows, process builder, flows, assignment rules, approval processes, custom objects and fields, layouts, record types, among others.
- Ensure Salesforce performance by erasing data and identifying other opportunities for improvement
- Identify and collect requirements from the business areas, proposing the best practices for their implementation, acting as a point of union between the owners of the processes and the technical team.
- Follow the Pronovias methodology preparing functional designs for developments in the knowledge base.
- Execute tests in Sandbox environments, leading the steps to production, training and documentation.
- Manage requests, analyze and resolve second level incidents when Helpdesk cannot resolve them.
- Evaluate the impact of new releases on implemented functionalities proposing alternatives to the business.
- Identify functionalities included in existing modules and not used by the business that can add value.
- Provide support to the organization by participating in meetings with Marketing, Retail and Wholesale, as a point of reference for Salesforce and providing the technological vision in the implementation of improvements.
- Build reports and dashboards to provide business insights and use dataloader to extract data if necessary

**Requirements**:

- +3 years of demonstrable experience in Service Cloud, Marketing Cloud and Digital Engagement
- Knowledge of the Service Cloud data model; knowledge in Marketing Cloud valued
- Technical knowledge in Apex, integrations, webservices and Lightning Web Components will be valued
- Knowledge of AppExchange solutions to use in business processes and considering the impact
- Experience in Retail or CPG will be valued, especially if it is in the luxury sector

**Skills**:

- Teamwork, but operate autonomously when required
- Ability to operate in dynamic environments with changing priorities and multiple "stakeholders"
- Ability to make decisions with the ability to influence other people and departments
- Ability to communicate at different levels, from directors of other departments (eg, Marketing, Wholesale, etc), business managers, as well as technical aspects with IT teams.
- Ability to create relationships with people inside and outside the department in a collaborative way.
- Ability to respond positively to feedback that is constructive

Education/Training:

- Computer engineering or similar or equivalent experience
- Certifications such as Salesforce administrator or additional ones will be valued
- Advanced knowledge of English; other languages will be valued

**WHAT DOES PRONOVIAS GROUP OFFER?**
- Ethical workplace environment that embraces the diversity that makes us special. Having to opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact.
- Benefits to improve work-life balance: flexibility on entry and exit, intensive day on Fridays, work from home policy and special benefits and schedules for pregnant women and parents.
- Possibility to join our flexible remuneration plan which includes health insurance, transport tickets, nursery school tickets and training related to our business.
- Company canteen with subsidized meals and breakfasts.
- Team building activities to promote our companies' values: respect, innovation, empowerment, performance driven and teamwork.
- Private parking and company shuttle bus.
- At Pronovias Group, we are an equal o

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