Remote Service Leader, Imaging
hace 2 semanas
**Roles and Responsibilities**:
- Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support - Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
- Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
- Develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
**Required Qualifications**:
- This role requires experience in the Services & Technical Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college.
- Strong analytical and digital skills.
**Desired Characteristics**:
- Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
- Field Service Engineering experience in imaging equipment.
LI-AV2
LI-Remote
**Additional Information**:
**Relocation Assistance Provided**:No
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