Customer Engagement Manager

hace 1 mes

Las Rozas de Madrid, España Johnson Controls A tiempo completo

**Channel Partner Engagement Manager**:
Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey.

**What will you do**

You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is ‘left on the table’ with our most important ‘gold’ customers.

You will be a key member of our Channel customer eco-system, working closely with the nominated Channel account managers / Channel account executives to ensure alignment to the wider customer strategy.

**How will you do it**

Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters:

- Manage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operations
- Regularly audits to ascertain success of program deployment as well as identify opportunities for program expansion
- Collate record and report progress internally and externally
- Work as a team member and communicate at all levels
- Produce accurate and timely reports.
- Review monthly targets for inspection performance
- Review monthly targets to achieve response times
- Interact with customer reporting interfaces
- Improve customer service delivery
- Interface with customer service desks
- Attend customer performance meetings
- Support Channel Account managers and sales management
- Identify and Investigate solutions to achieve solutions to retail business challenges
- Provide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner.

**What we look for**
- Appropriate experience in a Channel / Indirect business environment
- Demonstrate a successful track record of achievement in customer service excellence
- Demonstrate the ability to network with relevant groups
- Excellent communicator
- Ability to prioritise tasks and achieve goals
- Either retail experience OR product knowledge (EAS, Loss Prevention)
- Educated to A Level standard (or equivalent)

**What we offer**

Johnson Control offers an interesting compensation package according to your qualification and experience. You can enjoy an attractive package of social benefits such as life and accident insurance, and the possibility of opting for Flexible Remuneration.

In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package.

Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference.

**Who we are**

The future is being built today, and Johnson Controls is making that future more productive, safe and sustainable. We create smart buildings, energy-saving solutions, integrated infrastructure and state-of-the-art transportation systems that work together seamlessly to deliver on the promise of building smart cities and communities. At its core, this promise is about delivering innovation to improve the lives of people and the world.

Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®; SENSORMATIC Solutions.

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