PMO Manager

hace 1 mes

Madrid, España SGS A tiempo completo

Company Description
**We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.**

**Job Description**:
**The PMO Manager also ensures that the appropriate Governance is in place to support the execution and value capture of the portfolio, chairing governance boards and preparing minutes to promote actions follow up.**

**The role supports the effective Project Management Framework, mastering stakeholder engagement, change management and communication.**

**More specifically, you will**:

- Support delivery across digital initiatives providing hands-on delivery support within specific projects, as required
- Ensure the appropriate governance is in place to support the execution and value capture of the portfolio.
- Support the requirement gathering and development of the overall program business case and supporting initiative business cases
- Work with initiative owners on the planning and prioritization of individual initiatives (including scheduling, work plans, resourcing)
- Drive focus and ensure activities are being managed to plan and budget
- Manage dependencies, risk/issues and coordinate corrective actions
- Provide project portfolio reporting capabilities, tracking overall performance.
- Manage project documentation ensuring its completeness and its registration in the tool
- Ensure deliverables are submitted as in schedule
- Ensure all KPIs across IT projects are exhaustively defined and monitored, and PMO quality gates are performed
- Support training of newcomer’s project managers; demonstrate absolute ownership and control over the Project Management Framework
- Collect best practices and ensure continuous improvement around project life-cycle
- Manages committee coordination and risk escalation when necessary
- Identifies areas of improvement with regards to IT Governance & IT Processes
- Define and implement service management processes, methodologies and procedures, and document them.
- Ensure Service Life-cycle Management, defining requirements and controlling the process of creation, modification or finalization of the services.
- Participate and supervise all Knowledge Transfer processes from the projects finalization to service support
- Manage IT Services Catalog, defining and controlling all the information needed for service support processes
- Manage continuous improvement plans related with IT Services

**Qualifications**:

- Bachelor’s degree and/or Master’s with relevant IT or Computer science background.
- 5+ year´s experience delivering projects in a PMO capacity.
- Certified in PMO and/or Project Management.
- Certified in ITIL or equivalent professional qualifications is a differential.
- Experience working across large-scale initiatives, bringing different stakeholders groups together to deliver value and managing complex dependencies.
- Demonstrable experience coaching others in project management best practices.
- Experience in diverse multi-cultural, matrix corporate cultures.
- Experience with Change Management and cultural change.
- Getting commitment to action through consideration of impacts. Combining formal and informal communication channels to achieve the desired result.
- Knowledgeable of ITIL Processes, Governance Frameworks (COBIT) and Human Change Management (HCMBook, Prosci)
- Knowledge of tools: ServiceNow, SharePoint, AzureDevOps, Confluence
- Strong quantitative, analytical, and conceptual problem-solving skills.
- Exceptionally collaborative, flexible and adaptable when working with both technical and business stakeholders
- Excellent soft skills at all levels within an organization, with the ability to communicate complex technology solutions to senior business stakeholders.
- Ability to understand business processes and new technologies quickly.
- Excellent communication skills and the ability to build relationships with all levels within the business as well as with external business partners.
- Considering the multi-cultural environment, a fluent English knowledge in speaking and writing is mandatory.
- Strong experience using ServiceNow or equivalent PPM Tools.
- Intermediate Excel and Power Point skills.
- Experience using SharePoint, Microsoft TEAMS.

Additional Information
- ** This position will be based at our IT hub in Madrid with the possibility of working from home 50% of the time**

A career at SGS enables you to collaborate in an open, friendly and supportive culture that thrives on teamwork, and flourish in an environment where people respect and help each other to grow and succeed. Expand and enrich your career through endless opportunities to learn, grow your expertise and fulfill your potential.

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