Customer Strategy Manager
hace 2 días
At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.
That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
**Job Purpose**
The customer strategy manager will shape our customer long-term strategy and develop the necessary measures and KPIs to ensure we meet the business objectives.
**Main Accountabilities**
- Leading the Customer VY Transform Plan.
- Supporting the development of customer long term strategy.
- Developing business cases to support decision making.
- Supporting the various customer departments to achieve their goals.
**Main Responsibilities - Tasks**
- Implement plans to maximise the value for the customer and for the company: increase NPS, increase revenues and reduce costs.
- Support the development of long-term customer strategy as part of VY Transform.
- Build business cases using modelling techniques and ensure alignment with key stakeholders.
- Conduct research and analyses of projects effectiveness, processes, stakeholders, etc.
- Actively seek new opportunities to improve and develop area processes and policies with a focus on efficiency and consistency.
- Track the necessary KPI to ensure results are delivered.
- Liaise with key internal departments/stakeholders to develop new projects and CX initiatives.
- Prepare and deliver executive-level presentations for project approvals.
- Assess CX market trends and competitors.
- Identify threats and opportunities for the Customer Experience.
- Present findings, projections, and recommended actions.
- Plan, implement and manage in high level the proposed recommendations and projects.
- Monitor and reporting on projects.
- Support and guide senior executive decision-making processes.
**Main Relationships**
- MC members.
- Directors of all areas of the company.
- IAG.
**Education**
Degree in business or related field, MBA preferred.
**Experience**
- years of experience in management consulting or strategic planning.
**Competencies**
- Excellent understanding of business operations and procedures.
- Excellent communication and interpersonal skills.
- Strong organizational and planning skills.
- Outstanding research and analytical abilities.
- Project management skills.
- Strong leadership skills.
- Ability to establish and maintain strong relationships and to influence others and move toward a common vision or goal.
- Effectively deliver projects on-time, on-budget within the scope that meets or exceeds stakeholder expectations.
- Demonstrated experience in project management of extensive multi-phase projects.
- Impeccable organizational skills.
- Strong working knowledge of business management best practices.
- Aptitude for analytical and creative thinking.
**Languages**
- Spanish: C.
- English: C.
**Location**
Barcelona
**Level**
People Manager
**Our benefits**
Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more Want to learn more? click here
We have won the award for the “**Best Low-Cost Airline in Europe **” at the Skytrax World Airline Awards, the world’s largest annual airline passenger satisfaction survey. We will continue to work hard to always offer the best customer experience
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