L1 Video Operator

**Complete Onsite**

Position Title: NOC L1 Operator Overview: The NOC L1 Operator plays an important role within the team and acts as a focal point in the tracking and resolution of incidents. This role requires strong technical skills, the ability to work in a dynamic and collaborative environment, and a proactive attitude to maintain operational stability and efficiency. Responsibilities:
1. Continuous monitoring:Proactively monitor the network and infrastructure to identify potential problems or anomalies, using monitoring tools and early warning systems.

2. Incident Detection and Diagnosis:Investigate and diagnose reported or identified incidents, determining their root cause and assessing their impact on system performance.

3. Troubleshooting:Collaborate with other technical teams to resolve incidents efficiently, following established procedures and using best practices in problem solving.

4. Communication and reporting: MMaintain clear and timely communication with the leadership team and other team members, providing updates on the status of the incident and the progression of resolution activities.

5. Documentation:Thoroughly document incidents, actions taken, and solutions implemented in the incident management system, ensuring the integrity and accuracy of the documentation.

6. Collaboration and support:Work closely with internal and external teams, providing technical support and assistance in implementing infrastructure changes or upgrades Requirements: Previous experience in similar roles in network operations or network operations centers (NOC).

Strong knowledge of computer networks, operating systems and infrastructure technologies. Ability to work under pressure and prioritize tasks in a dynamic environment. Proactivity and ability to take initiative in problem solving. Adaptability and willingness to learn new technologies and tools. Teamwork and ability to collaborate effectively with other team members. Attention to detail and ability to maintain accuracy under high pressure situations.

The NOC L1 Operator plays a critical role in maintaining operational stability and team efficiency. With strong technical skills, teamwork, and a proactive attitude, this role contributes significantly to the NOC L1 team's success in delivering high-quality services to customers

**Job Type**: Permanent

Pay: 20,000.00€ - 23,000.00€ per year

**Experience**:

- Video Operator: 5 years (preferred)

**Language**:

- Spanish (preferred)