First Line Support Engineer

hace 3 semanas


Madrid, España ASK4 A tiempo completo

**_Are you an experienced Multi lingual First Line Support Engineer that thrives in a multi-disciplined role?_**

**_ Do you enjoy finding a first time fix for customers?_**

**_ Do you enjoy supporting both existing and new customers with variety of issues?_**

**_ Do you have a second language of Polish?_**

**_ Interested? We thought you would be_**

From Internet connectivity and smart building technology, to IT and data centre services, ASK4’s solutions bring buildings to life. Working with clients across student housing, build to rent, later living and other sectors, we ensure that people are able to live life and work productively.

Joining our team, and you will work as part of a technical support team providing industry-leading support to both existing and new customers, including ASK4’s student, residential and ASK4 Business customer base

**What you’ll be doing**:

- Shift based cover of the Support Centre. Hours covered:
Mon - Fri - 08:00 - 22:00

Sat - Sun - 08:00 - 20:00
- Translate written and oral communication from English to Additional Language and vice versa.
- Technical issue logging and management
- Live chat handling and management
- 1st Line diagnosis and resolution of technical faults.
- Escalation of issues in line with company policy.
- Customer Account administration
- Administration of the customer sign up process
- Fluent in both written and oral Additional Language
- Good working knowledge of operating systems to include Windows, Mac & Linux
- Basic understanding of networking
- Experience within a customer service environment
- Professional approach and phone manner


  • IT Support Engineer

    hace 3 semanas


    Madrid, España Affidea A tiempo completo

    The IT Support Engineer is Responsible to maintain the in-scope Application Services as per SLAs agreed with the IT DEMAND/CIO. He/She will provide, where needed, the necessary know-how to identify, implement and maintain the first level IT Application Support. In-scope areas for the role:All Application Services (maintenance and support) as defined by the...

  • Ground Support Engineer

    hace 4 semanas


    Madrid, España Capgemini Engineering A tiempo completo

    **GROUND SUPPORT ENGINEER**: **¿Quiénes somos?** **Somos Capgemini Engineering, una marca que forma parte del Grupo Capgemini.** **Líderes en servicios de ingeniería e I+D, con más de 65.000 personas dedicadas a la Ingeniería y la Ciencia en todo el mundo. Ayudamos a nuestros clientes a acelerar su camino hacia la industria inteligente, aportando...

  • Customer Support Engineer

    hace 4 semanas


    Madrid, España Page Personnel España A tiempo completo

    Customer Support Engineer / SRE que quiera trabajar en un horario de tarde (14:30 a 22:30) para cubrir la zona horaria del este y parte de la zona horaria del Pacífico. empresa dedicada a dar servicios de tecnología a diferentes cliente|plan de carrera - Dominio del entorno Linux. (4 años de experiência) - tener al menos 4 años de experiência...

  • Murex Support Spain

    hace 7 días


    Madrid, España FD Technologies A tiempo completo

    To meet the growing demand for our First Derivative services, we are looking to hire a Murex Support Engineer. Must have Must have had prior support experience working on Murex. Familiarity with various Murex Modules including Trade Capture, Trade Events, Processes scripts, UDFs, Access Rights, Static Data, Maturity sets, Market Data, pre-trade...


  • Madrid, España Antal International Network A tiempo completo

    As an IT Deskside Support Engineer, you will be responsible for providing technical support to end-users in a corporate environment. You will troubleshoot and resolve issues related to computers, telephony, printers, networking, asset management, iPhones, Android, and other IT equipment and services. You will also perform routine maintenance, upgrades,...

  • Murex Support Spain

    hace 7 días


    Madrid, España FD Technologies A tiempo completo

    To meet the growing demand for our First Derivative services, we are looking to hire a Murex Support Engineer. Must have - Must have had prior support experience working on Murex. - Familiarity with various Murex Modules including Trade Capture, Trade Events, Processes scripts, UDFs, Access Rights, Static Data, Maturity sets, Market Data, pre-trade...

  • It Support Engineer

    hace 2 semanas


    Madrid, España European Molecular Biology Laboratory A tiempo completo

    IT Support Engineer IT and Infrastructure EMBL HeidelbergAIT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory's sites in Barcelona and Rome. As part of IT Services, the Desktop Support team provide


  • Madrid, España Thermo Fisher Scientific A tiempo completo

    We have an excellent opportunity for you to join as a Technical Service Engineer at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues. You will be at the forefront of providing support and ensuring that our customers have the best experience possible. You will be empowered to realize your...

  • IT Support Engineer

    hace 4 semanas


    Madrid (Heidelberg, España European Molecular Biology Laboratory A tiempo completo

    IT Support Engineer IT and Infrastructure EMBL HeidelbergAIT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory’s sites in Barcelona and Rome. As part of IT Services, the Desktop Support team provide

  • It Support Engineer

    hace 1 día


    Madrid, España European Molecular Biology Laboratory (Embl) A tiempo completo

    IT Support Engineer IT and Infrastructure EMBL HeidelbergAIT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory's sites in Barcelona and Rome.


  • Madrid, España Fortinet A tiempo completo

    Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your customers, while...


  • Madrid, España Thermo Fisher Scientific A tiempo completo

    As a Technical Service Engineer at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues. You will be at the forefront of providing support and ensuring that our customers have the best experience possible.You’ll be empowered to realize your full potential as part of a fast-growing, global...


  • Madrid, España The Nippon Telegraph And Telephone Corporation (Ntt) A tiempo completo

    .Want to be a part of our team?The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross...

  • Resident Engineer

    hace 1 mes


    Madrid, España ZF Group A tiempo completo

    Req ID Madrid, Spain About the team As part of our T&B Div CVS team located in Madrid (Spain), the resident Engineer & Technical Sales Expert, will be in charge to support our T&B customers for all ZF-CVS related products. He/she will work close to the customer providing outstanding technical sales & support to the customer/region/assigned. He/she will...

  • A320 First Officers

    hace 1 día


    Madrid, España FlightjobsDvv Media A tiempo completo

    We are delighted to support our client, Avion Express, in their search for A320 First Officers.Avion Express is the leading narrow-body ACMI and charter operator operating an Airbus A320 family aircraft.They have clients in Europe, Asia- Pacific and South America.Due to significant growth, Avion Express wants to add A320 type-rated First Officers to their...

  • A320 First Officers

    hace 14 horas


    Madrid, España FlightjobsDvv Media A tiempo completo

    We are delighted to support our client, Avion Express, in their search for A320 First Officers.Avion Express is the leading narrow-body ACMI and charter operator operating an Airbus A320 family aircraft.They have clients in Europe, Asia- Pacific and South America.Due to significant growth, Avion Express wants to add A320 type-rated First Officers to their...

  • Avionics Engineer

    hace 1 mes


    Madrid, España Ryanair A tiempo completo

    Ryanair is currently recruiting for a Tech Services Avionics Engineer. Reporting to the Avionics Manager and Deputy Director of Technical Services you will create and issue engineering orders, create technical reports in support of issues (e.g. Incidents; Significant Defects) and liaise with Boeing and equipment manufactures on resolution of technical...


  • Madrid, España Veolia A tiempo completo

    Company Description Are you looking for a work in a company committed to the environment ? Join Veolia! Veolia aims to be the benchmark company for ecological transformation . Our mission to “Resource the World” demonstrates the unwavering committed of employees to creating a positive impact for our planet. By join Veolia Water Technologies...


  • Madrid, España Acronis A tiempo completo

    .Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Engineer with German who is ready to join us in creating a #CyberFit future!The Technical Support Engineer with German...


  • Madrid, España Allied Worldwide Limited A tiempo completo

    **About us** We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to...