First Line Support Engineer
hace 3 semanas
**_Are you an experienced Multi lingual First Line Support Engineer that thrives in a multi-disciplined role?_**
**_ Do you enjoy finding a first time fix for customers?_**
**_ Do you enjoy supporting both existing and new customers with variety of issues?_**
**_ Do you have a second language of Polish?_**
**_ Interested? We thought you would be_**
From Internet connectivity and smart building technology, to IT and data centre services, ASK4’s solutions bring buildings to life. Working with clients across student housing, build to rent, later living and other sectors, we ensure that people are able to live life and work productively.
Joining our team, and you will work as part of a technical support team providing industry-leading support to both existing and new customers, including ASK4’s student, residential and ASK4 Business customer base
**What you’ll be doing**:
- Shift based cover of the Support Centre. Hours covered:
Mon - Fri - 08:00 - 22:00
Sat - Sun - 08:00 - 20:00
- Translate written and oral communication from English to Additional Language and vice versa.
- Technical issue logging and management
- Live chat handling and management
- 1st Line diagnosis and resolution of technical faults.
- Escalation of issues in line with company policy.
- Customer Account administration
- Administration of the customer sign up process
- Fluent in both written and oral Additional Language
- Good working knowledge of operating systems to include Windows, Mac & Linux
- Basic understanding of networking
- Experience within a customer service environment
- Professional approach and phone manner
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