Customer Service Technician
hace 7 meses
En dependencia directa del Business Support Manager y dando soporte a la función global de Customer Service sus principales funciones serán:
- Cumplimentar, mantener y mejorar el reporting en todas las áreas de Customer Service, así como su difusión a los responsables locales y regionales de CS y del área de Marketing y ventas
- Realizar propuestas que permitan mejorar los distintos índices de gestion: Níveles de servicio, coste de gestión, productividades, consecución de objetivos, etc
- Analizar, definir e implantar de forma continua cambios en los distintos procesos y herramientas de CS con objetivo de mejorar en la calidad de servicio e incrementar las productividades
- Dar soporte en la formación de equipos así como en la elaboración y actualización de procedimientos, manuales y todo aquel material necesario en el área de Customer Service.
- Realizar auditorías internas. Proponer acciones de mejora.
- Establecer y medir SLA’s consensuados con otras áreas de la organización.
- Colaborar en la implantación de nuevos proyectos dentro del área de Customer Service.
- Crear y actualizar contenidos en la intranet de Customer Service.
- Monitorizar y analizar las causas de insatisfacción de nuestros clientes (RCA)
- Dar y ofrecer soporte a los responsables de Customer Service.
Para este puesto pensamos en una persona polivalente y organizada, con habilidades analíticas y capacidad para gestionar multiples tareas simultaneamente.
- **I**mprescindible** usuario avanzado de Office 365 (Excel, PowerPoint, Power Platform, Sharepoint). Valorable conocimientos de Power BI
- **Imprescindible** nível alto de ingles
- Experiência en atención al cliente
- Actitud proactiva y enfocada a la mejora continua
- Excelentes dotes de comunicación y de relación para trabajar con otros departamentos
-
Customer Service Technician
hace 7 meses
Getafe, España Dhl A tiempo completoEn dependencia directa del Business Support Manager y dando soporte a la función global de Customer Service sus principales funciones serán:- Cumplimentar, mantener y mejorar el reporting en todas las áreas de Customer Service, así como su difusión a los responsables locales y regionales de CS y del área de Marketing y ventas- Realizar propuestas que...
-
Field Service Technician
hace 1 mes
Getafe, España Haslerrail Ag A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Field Service Technician
hace 1 mes
Getafe, España Haslerrail Ag A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Field Service Technician
hace 2 meses
Getafe, España Sécheron Hasler Group A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology.We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Field Service Technician
hace 4 semanas
Getafe, España HaslerRail AG A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Field Service Technician
hace 4 semanas
Getafe, España HaslerRail AG A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Field Service Technician
hace 1 mes
Getafe, España HaslerRail AG A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Field Service Technician
hace 2 meses
Getafe, España Sécheron Hasler Group A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Field Service Technician
hace 1 mes
Getafe, España Haslerrail Ag A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Customer Service
hace 7 meses
Getafe, España Negrini A tiempo completoSe busca **Customer Service** para empresa de alimentación italiana.- **Funciones**:Se encargará de la atención de llamadas, atención, control y gestión de pedidos de clientes (grandes cuentas).- **Requisitos mínimos**:Experiência mínima de 2 años en puesto similar.Alto nível de excelCiclo formativo Grado Medio-Comercio y Marketing- **Requisitos...
-
Customer Service
hace 7 meses
Getafe, España NEGRINI A tiempo completoSe busca **Customer Service** para empresa de alimentación italiana. - **Funciones**: Se encargará de la atención de llamadas, atención, control y gestión de pedidos de clientes (grandes cuentas). - **Requisitos mínimos**: Experiência mínima de 2 años en puesto similar. Alto nível de excel Ciclo formativo Grado Medio-Comercio y Marketing -...
-
Field Service Technician
hace 1 mes
Getafe, España Haslerrail Ag A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Field Service Technician
hace 2 meses
Getafe, España Sécheron Hasler Group A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Field Service Technician
hace 4 semanas
Getafe, España Sécheron Hasler Group A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Field Service Technician
hace 4 semanas
Getafe, España Sécheron Hasler Group A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Field Service Technician
hace 1 mes
Getafe, España HaslerRail AG A tiempo completoSécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...
-
Electrical Installation Specialist
hace 16 horas
Getafe, Madrid, España Haslerrail Ag A tiempo completoAbout Haslerrail AgSécheron Hasler Group has a long-standing tradition of excellence in railway technology, with over 140 years of experience. We are a leading global supplier of electrical and electronic safety components and solutions for the railway industry, as well as offering solutions for renewable energies, DC networks, and other industrial...
-
Electrical Field Service Engineer
hace 1 mes
Getafe, Madrid, España Haslerrail Ag A tiempo completoAbout Sécheron Hasler GroupSécheron Hasler Group is a leading global supplier of electrical and electronic safety components, traction power supply systems, and solutions for renewable energies. With over 140 years of Swiss tradition, we represent the pinnacle of quality and innovation in our industry.As a Field Service Technician, you will play a crucial...
-
Electrical Field Service Engineer
hace 1 mes
Getafe, Madrid, España Sécheron Hasler Group A tiempo completoSécheron Hasler Group, a leading supplier of electrical and electronic safety components, is seeking an experienced Electrical Field Service Engineer to join our team. Based in Switzerland, we offer a unique opportunity to work on cutting-edge projects and collaborate with experts in the field of railway technology.About Sécheron Hasler Group: With over...
-
Adm. Customer Service
hace 2 semanas
Getafe, España Adecco A tiempo completo¿Cuentas con experiencia en atención al cliente?¿quieres seguir desarrollándote en el sector transporte?¿buscas una posición estable en la que estar en contacto con cliente directo?Desde Adecco buscamos un/a Administrativo/a Customer Care con experiencia en gestión del sector transporte para una importante empresa ubicada en la zona Sur de Madrid.La...