Customer Service Technician

hace 6 meses


Getafe, España Dhl A tiempo completo

En dependencia directa del Business Support Manager y dando soporte a la función global de Customer Service sus principales funciones serán:- Cumplimentar, mantener y mejorar el reporting en todas las áreas de Customer Service, así como su difusión a los responsables locales y regionales de CS y del área de Marketing y ventas- Realizar propuestas que permitan mejorar los distintos índices de gestion: Níveles de servicio, coste de gestión, productividades, consecución de objetivos, etc- Analizar, definir e implantar de forma continua cambios en los distintos procesos y herramientas de CS con objetivo de mejorar en la calidad de servicio e incrementar las productividades- Dar soporte en la formación de equipos así como en la elaboración y actualización de procedimientos, manuales y todo aquel material necesario en el área de Customer Service.- Realizar auditorías internas. Proponer acciones de mejora.- Establecer y medir SLA's consensuados con otras áreas de la organización.- Colaborar en la implantación de nuevos proyectos dentro del área de Customer Service.- Crear y actualizar contenidos en la intranet de Customer Service.- Monitorizar y analizar las causas de insatisfacción de nuestros clientes (RCA)- Dar y ofrecer soporte a los responsables de Customer Service.Para este puesto pensamos en una persona polivalente y organizada, con habilidades analíticas y capacidad para gestionar multiples tareas simultaneamente.- **I**mprescindible** usuario avanzado de Office 365 (Excel, PowerPoint, Power Platform, Sharepoint). Valorable conocimientos de Power BI- **Imprescindible** nível alto de ingles- Experiência en atención al cliente- Actitud proactiva y enfocada a la mejora continua- Excelentes dotes de comunicación y de relación para trabajar con otros departamentos



  • Getafe, España DHL A tiempo completo

    En dependencia directa del Business Support Manager y dando soporte a la función global de Customer Service sus principales funciones serán: - Cumplimentar, mantener y mejorar el reporting en todas las áreas de Customer Service, así como su difusión a los responsables locales y regionales de CS y del área de Marketing y ventas - Realizar propuestas...


  • Getafe, España Sécheron Hasler Group A tiempo completo

    Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology.We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...


  • Getafe, España Haslerrail Ag A tiempo completo

    Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...

  • Field Service Technician

    hace 2 semanas


    Getafe, España Haslerrail Ag A tiempo completo

    Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...


  • Getafe, España HaslerRail AG A tiempo completo

    Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...


  • Getafe, España Sécheron Hasler Group A tiempo completo

    Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...

  • Field Service Technician

    hace 1 semana


    Getafe, España Haslerrail Ag A tiempo completo

    Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...

  • Customer Service

    hace 6 meses


    Getafe, España Negrini A tiempo completo

    Se busca **Customer Service** para empresa de alimentación italiana.- **Funciones**:Se encargará de la atención de llamadas, atención, control y gestión de pedidos de clientes (grandes cuentas).- **Requisitos mínimos**:Experiência mínima de 2 años en puesto similar.Alto nível de excelCiclo formativo Grado Medio-Comercio y Marketing- **Requisitos...

  • Customer Service

    hace 6 meses


    Getafe, España NEGRINI A tiempo completo

    Se busca **Customer Service** para empresa de alimentación italiana. - **Funciones**: Se encargará de la atención de llamadas, atención, control y gestión de pedidos de clientes (grandes cuentas). - **Requisitos mínimos**: Experiência mínima de 2 años en puesto similar. Alto nível de excel Ciclo formativo Grado Medio-Comercio y Marketing -...


  • Getafe, España Adecco A tiempo completo

    ¿Te apasiona el sector logístico y tienes experiencia como customer service?¿Tienes disponibilidad de incorporación inmediata y te gustaría incorporarte en una empresa puntera en el sector logístico con posibilidades de desarrollo?¡Si es así, esta oferta es para ti!Desde Adecco estamos buscando customer service que se encargue de labores...


  • Getafe, Madrid, España Otis College of Art and Design A tiempo completo

    About the Role:We are seeking a skilled Maintenance Technician (H/M) to join our team in Madrid. As a key member of our maintenance team, you will be responsible for performing routine maintenance tasks, identifying new business opportunities, and providing excellent customer service.Key Responsibilities:Perform routine maintenance tasks, including...


  • Getafe, España Haslerrail Ag A tiempo completo

    Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...


  • Getafe, España Sécheron Hasler Group A tiempo completo

    Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...


  • Getafe, Madrid, España Otis College of Art and Design A tiempo completo

    We are seeking a skilled Maintenance Technician to join our team in Madrid, covering the South and North zones. This is a fantastic opportunity to provide top-notch service to our clients and grow our business by identifying new opportunities.Key Responsibilities:Perform routine maintenance tasks to ensure seamless operation of door automation...


  • Getafe, Madrid, España Sécheron Hasler Group A tiempo completo

    Sécheron Hasler Group is a leading supplier of electrical and electronic safety components and solutions for the railway industry. We are committed to providing high-quality products and services to our customers worldwide.As a Field Service Technician, you will be responsible for ensuring the efficient performance of services delivered to our customers....


  • Getafe, España HaslerRail AG A tiempo completo

    Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial...


  • Getafe, Madrid, España airbus A tiempo completo

    About the Role:We are seeking a skilled Customer Service Procurement Support to join our team at Airbus Defence and Space SAU.This role will focus on securing the availability of critical assemblies and materials for a national Spanish program, managing a diverse and international supplier base, and finding solutions in a highly dynamic environment.The...


  • Getafe, Madrid, España Haslerrail Ag A tiempo completo

    About Sécheron Hasler GroupSécheron Hasler Group is a leading global supplier of electrical and electronic safety components, traction power supply systems, and solutions for renewable energies. With over 140 years of Swiss tradition, we represent the pinnacle of quality and innovation in our industry.As a Field Service Technician, you will play a crucial...

  • Field Service Expert

    hace 3 semanas


    Getafe, Madrid, España Sécheron Hasler Group A tiempo completo

    Sécheron Hasler Group is a leading provider of electrical and electronic safety components and solutions for the railway industry. Our company represents Swiss quality and a leading reference for state-of-the-art products supplied to the market.We are currently seeking a highly skilled Field Service Expert to join our team. As a key member of our...


  • Getafe, Madrid, España airbus A tiempo completo

    Job Title: Aircraft Maintenance TechnicianWe are seeking a highly skilled Aircraft Maintenance Technician to join our team at Airbus Defence and Space. As a B1 licensed technician, you will be responsible for performing maintenance and repair tasks on our A330 MRTT aircraft.Key Responsibilities:Prepare, perform, and certify base and line maintenance works as...