Admin Support L2 Lan
hace 2 semanas
If you are looking to grow within a multinational and fast-paced team, this is your opportunity
Our client is looking for an Admin Support with the following characteristics:
**Background**
- Fluent in English written and spoken. Strong written, oral, and interpersonal communication skills.
- Bachelor in Computer Science or equivalent.
- Minimum 3 to 5-year experience in large networks and backbone environments.
- Experience in network security and Unified Communications Devices (Voice / Datacom / Wireless).
- Network Hardware certifications.
- ITIL Foundation certificate will be desirable.
- Project lifecycle experience.
- Experience as SPOC for technical escalations.
**Capabilities**
- Incident Management:
- Register and own the incident life cycle in ServiceNow. Monitor the ServiceNow request queue.
- Execute troubleshooting to resolve or escalate to L3 support teams.
- Respond to any inquiry from the NOC Teams.
- Communicate and Contribute to the NOC Teams reports with technical analysis discoveries.
- Collaborate with other Network Engineers
Assets Management:
- Device obsolescence information gathering and reporting.
- Device upgrade status information and Cisco CSPC provisioning.
- Device configuration, and maintenance.
**What´s in it for you?**
- Work with one of the most important financial entities in Europe.
- Competitive salary.
- Multinational environment.
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