Helpdesk Technical Support
hace 2 semanas
We are recruiting a Technical System Support Analyst French Speaker to join us at our Madrid Center of Excellence office.
The Technical System Support Analyst will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.
If you want to play a key role in a multicultural, dynamic and committed fun team this could be the role for you.
Skills & other requirements:
- Applicant should have at least with 2 years of call center experience.
- Level Helpdesk / Technical Support account is required
- Amenable in shifting schedule
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency
- Native french good english level
- Had a good stint in the from previous organizations.
- Ability to work with other team members.
- Applicant should have a Helpdesk / Technical Support background
- High average typing skills = 50 words per minute
- Ability to work with a high level of accuracy and very keen to details.
Qualifications:
- BSc degree in computer science or related fields
- Process and support knowledge from 1st line to 2nd line
- At least with 2 years of call center experience.
- Helpdesk / Technical Support background is required.
- Amenable in shifting schedules
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency.
- Had a good stint in the from previous organizations - not a call center hopper.
- Ability to work with other team members.
- Someone who understands technical troubleshooting (eg: Active Directory, LAN, Sound Card, Routers, etc.).
- Someone who has strong logic formulation or thought process.
- Thinking out loud.
- High average typing skills = 50 words per minute
- Has good critical thinking.
- Ability to work with a high level of accuracy and very keen to details.
We invite you to join IQVIA
- IQVIA recognized by Great Place to Work as the second best company to work for in Spain (March 2018)
- FORTUNE Magazine's World's Most Admired Companies list for the third year in a row.
- Recognised by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
- Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
- IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.
IQVIA is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
-
It Helpdesk Support
hace 2 semanas
Madrid, España Manning Global Ag A tiempo completoJob Description Our client, a leading global IT consultancy company, is recruiting for IT Helpdesk Support to join their business inSpain.Responsibilities: Providing full desktop support on client's side Desktop software installation, debugging and configurationMobile phone software installation, configuration, debugging and troubleshootingReinstall...
-
IT Helpdesk Support
hace 4 semanas
Madrid, España Manning Global A tiempo completoOur client, a leading global telecommunication company, is recruiting for ** IT ** ** Helpdesk Support ** to join their business in *** **Spain.** **Position Title**: **IT Helpdesk Support** **Position Type**: - Fixed term contract**Start Date**: - ASAP**Location**: - Madrid Spain**Contact**: - Minghui Han | + 00 49 1721401062**Responsibilities**: -...
-
Madrid, España IQVIA A tiempo completoJoin us on our exciting journey! We are looking for a Technical Support Analyst, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes...
-
Technical Support
hace 5 días
Madrid, España UNION ESPAÑOLA FOTOVOLTAICA A tiempo completoHEXING Group, established in 1992, is a multi-national company offering customized sustainable solutions for energy distribution companies with a wide range of revolutionized products. Livoltek, one of HEXING Group subsidiaries, specializes in solar inverters, Energy Storage Systems (ESS), Batteries and EV chargers. **Responsibilities**: 1. Provide...
-
Emobility Technical Customer Support
hace 4 semanas
Madrid, España ABB A tiempo completo**eMobility Technical Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
User Support Engineer
hace 4 semanas
Madrid, España European Satellite Services Provider A tiempo completoESSP, a dynamic French company open to the world, is looking for a **User Support Engineer **for a **Permanent - Full-time Contract** in **Madrid.** We work with highly skilled teams and our employees come from different backgrounds and disciplines, from aeronautics to aerospace, engineering to telecommunications. This diversity allows the company great...
-
Technical Support Engineer
hace 4 semanas
Madrid, España Tillster A tiempo completoTechnical Support Engineer – Tier II ON SITE ROLE MUST BE LOCATED/RESIDE IN MADRID About The Opportunity, And You… Provide technical support for Self Service kiosk, mobile application, and online products – US and International customers Experience Troubleshooting for internal, external customers and some third party entities; diagnose root...
-
Operational Users Support Officer
hace 3 semanas
Madrid, España HE Space Operations A tiempo completo**Key Tasks and Responsibilities**: As part of EUSPA, you will have the following responsibilities: - Security operation activities as follows (the list is indicative and non-exhaustive): - Supporting the EUSPA in the training and certification of operational users for Galileo and other Space Programmes in line with its infrastructure releases and services...
-
Technical Application Support Analyst
hace 4 semanas
Madrid, España Hexagon PPM A tiempo completoResponsibilities Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is looking for a Software Technical Support Analyst to join our team in Spain. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! The Software Technical Support Analyst will provide...
-
Technical Support Engineer
hace 6 días
Madrid, España Siemens A tiempo completoWe are seeking a highly motivated and skilled **Technical Support Engineer** to join our **Key Responsibilities**: - Provide first-level technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service - Provide timely and effective solutions to meet customer needs - Work...
-
Operational Users Support Officer
hace 4 semanas
Madrid, España HE Space A tiempo completoKey Tasks and Responsibilities As part of EUSPA, you will have the following responsibilities: Security operation activities as follows (the list is indicative and non-exhaustive): Supporting the EUSPA in the training and certification of operational users for Galileo and other Space Programmes in line with its infrastructure releases and services...
-
IT Helpdesk
hace 7 días
Madrid, España Pepper Advantage A tiempo completoAs the business grows, we are currently looking to expand our staff and are looking for an IT Helpdesk and System Administrator. The **IT Helpdesk/sysadmin **will be responsible to maintain the proper functioning of any computer system of the company and internal and external communications, as well as the orientation to new technologies and user...
-
Api Technical Support Engineer
hace 5 días
Madrid, España Vonage A tiempo completo**Technical Support Engineer - Voice**: **Vonage Customer Care Mission**: We help customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development,...
-
Technical Support Specialist
hace 2 semanas
Madrid, España Atlas Copco A tiempo completo.fit_to_content{width:%;height:auto}Your main mission is to ensure customers’ satisfaction by solving as quickly as possible the technical problems/issues in relation to the range under their responsibility that cannot be easily solved by field technical people.Your responsabilities, among others: •Control and follow up of any technical documentation...
-
Technical Support Specialist II
hace 4 semanas
Madrid, España Thermo Fisher Scientific A tiempo completoAs a Technical Service Engineer at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues. You will be at the forefront of providing support and ensuring that our customers have the best experience possible.You’ll be empowered to realize your full potential as part of a fast-growing, global...
-
Technical Support Engineer
hace 7 días
Madrid, España Emprego ES A tiempo completo**Customer Incident Technical Support**: Post holder must attend face to face customer service reviews at customers premises located in Madrid and provides explanations on major incidents and failures that have occurred in the services provided by BT. Post holder is in charge of training and upskilling the Bespoke BT NOC Team located in Spain (BT NOC) in all...
-
Senior Technical Support Engineer
hace 5 días
Madrid, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Ip Technical Support Engineer
hace 4 semanas
Madrid, España NOKIA A tiempo completo**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...
-
Technical Support Engineer
hace 6 días
Madrid, Madrid, España Sungrow EMEA A tiempo completoYour missionWelcome to your new role at Sungrow, as our Technical Support Engineer in Spain or Germany Are you curious to learn how you can help us build a sustainable future?Would you like to see how you can contribute to the growth of our clean energy solutions? Then, have a look at your responsibilities below: You'll provide technical support for PV, ESS,...
-
Resident Engineer
hace 4 semanas
Madrid, España ZF Group A tiempo completoReq ID Madrid, Spain About the team As part of our T&B Div CVS team located in Madrid (Spain), the resident Engineer & Technical Sales Expert, will be in charge to support our T&B customers for all ZF-CVS related products. He/she will work close to the customer providing outstanding technical sales & support to the customer/region/assigned. He/she will...