Debt Collector Team Lead
hace 3 semanas
Supervise and lead a team of debt collectors, providing guidance and support to ensure they meet their collection targets.
- Develop and maintain collection strategies and policies, adapting them to changing business needs and industry standards.
- Monitor the team's performance and provide regular feedback, coaching, and training to improve their skills and effectiveness.
- Review and analyze accounts to prioritize collection efforts, identifying potential issues, and recommending appropriate action.
- Maintain accurate and up-to-date records of all collection activities, ensuring compliance with legal and regulatory requirements.
- Handle escalated customer inquiries and complaints, resolving issues promptly and professionally.
- Collaborate with the finance and accounting departments to reconcile payments and resolve discrepancies.
- Generate reports on the team's performance, providing insights and recommendations to management.
- Stay informed about industry trends, legal regulations, and best practices in debt collection.
Spanish is not required|International Environment
- Bachelor's degree in finance, accounting, business, or a related field is preferred.
- Prior experience in a leadership or supervisory role is a strong asset.
- Strong knowledge of debt collection laws and regulations.
- Exceptional communication and negotiation skills.
- Ability to work under pressure, handle difficult situations, and maintain a positive attitude.
Pharmaceutical multinational in Barcelona.
- Competitive salary and social benefits
As the Debt Collector Team Lead, you will be responsible for overseeing and coordinating the daily operations of our cash collection team. Your primary objective will be to ensure the efficient and effective collection of outstanding debts while maintaining positive customer relations. This role requires a strong leader with a keen eye for detail and a commitment to achieving collection goals.
Debt Collector Team Lead
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