Cargocustomer Service Agent
hace 2 semanas
**UNYQ**: Human centered design is at the core of our company. We are the leader in digitized custom
prosthetic wears. We work closely with prosthetists and clinics to provide state of the art digital tools and
innovative options for their users. We are revolutionizing our industry. Come join us
Tasks
**The Customer Experience (CE) Role**: Responsible for managing all areas of customer service. This
includes being the main point of contact for all customers in a defined region and working closely with the
sales team. The “CE” will also work cross-functionally with all departments including (but not limited to)
sales, design, operations, and accounting.
**CE’s key objective**: Confirm and approve the photos and measurements that come in with every custom
order. This is to be completed individually and with assistance from the design team.
Assigned Territory
- All Global regions Needed
- we are expanding
- Languages Required: Spanish, English
- Other languages Needed: German, French, Dutch, Italien
- Reside: Seville and surrounding areas
**Responsibilities**:
- Process daily orders by performing a pre-check of photos and measurements of UNYQ’s custom
prosthetic product line
- Enter orders into management system
- Conduct outbound sales calls to identify new customers
- Identify customers for UNYQ’s key account program
- Work with sales to present virtual key customer programs
- Perform virtual customer training presentations
- Monitor and manage accounts receivables of assigned customers
- Training: Become an expert on UNYQ products and processes. Gain an understanding of the
prosthetics industry and prosthetic trends.
Minimum Qualifications
- Customer service experience
- Strong verbal - written - presentation skills.
- Strong organizational skills - ability to work independently.
- Strong PC skills.
Other Qualifications
- Nights and Evenings: Ability to work to work some nights and evening hours (as back up support)
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice. Please note that this role’s status as an
**Requirements**:
**A must-have**:
\- Minimum 2 years of CE experience.
\- Spanish level c1 or native.
\- English level c1 or native.
\- German native level.
or
\- French native level.
\- Valuable good level in another language.
**Benefits**:
UNYQ | We are expanding - If you have experience in customer service, we are looking for you
Help make people's lives better
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