CRM Manager

hace 2 semanas

Barcelona, España Aristocrat A tiempo completo

**Job Title**: CRM Manager

**Summary**:
As the CRM Manager, you will be joining our amazing Product Team, where you will be tasked with optimizing CRM strategy, executing and analysing CRM campaigns including: seasonal events, lifecycle programs and managing customer communication. You will aim to improve player user experience, as well as increase engagement, monetization and retention.

**What You'll Do**:

- Designing CRM strategy to optimize the performance of our sales, monetization & retention cycles, game launches, events, customer onboarding, etc.
- Analyzing the performance of your activities, reporting on relevant KPIs and sharing the learnings with the wider business.
- Working closely with the Product Team to implement new features and maximize their performance post-launch.
- Coming up with innovative concepts to test via running LiveOps campaigns.
- Following industry trends and competitor offerings.
- Closely collaborating with other teams across the business: Art, Product, Data Science, Solutions, Social Media, VIP, Customer Service.
- Creating detailed art briefs and writing engaging marketing messages.
- Hands-on execution of in-app campaigns using bespoke in-house tools.
- Utilizing customer communication channels with relevant segmentation for maximum impact.

**What We're Looking For**:

- You have extensive experience with LiveOps (CRM) management in a relevant industry - F2P and Social Casino games preferred.
- You can confidently lead a project from idea, through execution, to data analysis and result presentation.
- You are data and KPI driven and are able to analyze complex data sets that help you make educated decisions to drive your efforts towards success.
- You should have some knowledge of competitors and understanding of how others engage their audience (F2P and/or Social Casino).
- You have a good understanding of how to utilize different communication channels to achieve best results.
- You have managed multiple projects or campaigns at the same time and you have a strong sense of priorities to get things done in the most efficient way.
- You can work independently on bigger projects requiring strategic approach and analytical thinking, as well as collaborate with team members on different projects, contributing with your expertise and help as required.
- You have experience implementing and managing initiatives driven by personalization, customer segmentation and LTV of customers.

**Why **Product Madness**?**

You will be joining a global powerhouse where you will be part of a world-class talented team that creates remarkable hit games such as Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu, and Big Fish Casino. The success of these titles has led to over 400 million downloads and more than 50 million active users. But there is no stopping us there, we also have a new games team that is working on bringing new hit games to the market. Product Madness is an Aristocrat Technologies company within its digital games division of Pixel United.

Outstanding growth has seen us build Product Madness to more than 800 team members and counting, you can join one of our seven global talent hubs including London, USA, Canada, Spain, Poland, Ukraine & Israel.

You will be part of a company that is not only Mad about games but Mad about our people. Living by our value of people first, you will feel this firsthand from the moment you step into one of our fantastic studios. This is made possible by our amazing studio experience team who help make Product Madness such a fun place to work. Be it arranging endless snacks, weekly breakfasts & lunches, lavish Christmas & summer parties, happy hour drinks, social get-togethers and so much more.

So what is stopping you from coming and joining the Madness?

**Our Values**
- ** People First**

We have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.
- ** MAD for More**

Always improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company.
- ** Champion Together**
We excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos.
- ** Globally Inclusive**

We are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.
- ** Customer Focused**

We always think from the customer's perspective - be it players or internal customers.

Improving their experience and joy is what drives us. Every client's success is our big win

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