Customer Technician

**Winid** is a talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.

Our purpose is to drive the growth and fulfillment of individuals and organizations. We facilitate individuals in finding inspiring opportunities and help organizations discover professionals who will take them to the next level. We do this through talent acquisition and development solutions that focus on people, diversity and inclusion, innovation, and cutting-edge technology.

**About the client**:
Ficosa is a top-tier global provider devoted to the research, development, manufacturing, and marketing of advanced technology **vision, safety and efficiency systems** for the Automotive sector. With a steadfast commitment to excellence, sustainability, and customer satisfaction, Ficosa continues to pave the way for the future of mobility, shaping a world where vehicles are not just modes of transportation, but intelligent, reliable, and sustainable companions on the road.

**CUSTOMER TECHNICIAN**

**MISSION**

Detect the client specific needs to the plant and give priority to its fulfilment.

**GENERAL FUNCTIONS**
- Update the client requests, compare them with the deliveries carried out and validate what is pending or planned for the next deliveries.
- Analyze the customer program variations according with Logistics Agreement with the Customer.
- Detect which is the risk that Ficosa assumes in case of not delivering components to a specific client and give the alarm sign.
- Provide delivery plans for customers.
- Organize the urgent transports to clients.
- Manage clients packaging.
- Revise the charges received by the client, and participate in charges committees.
- Identify areas of improvement in his/her area and to participate in the continuous improvement activities of the area following the FMS lean model and the strategic guidelines.
- Observe Ficosa’s Code of Ethics to avoid fraudulent practices. Comply with Information Security Management System (ISMS) applicable to the job, along with the training related thereto.
- Actively cooperate in maintaining, promoting and improving the OHSE and Quality department.

**Academic background**:Secondary or Vocational Training or Medium degree

**Languages**:Fluent English&Spanish (spoken & written)

**Experience**: 2 years in similar position

**Additional training**:Logistics

**What we offer**:

- Flexible retribution package.
- Subsidized canteen.
- Shuttle bus from Barcelona, Terrassa and Viladecavalls to Ficosa facilities.
- Competitive salary according to the experience provided.
- Working with innovative technology.
- Optimal work environment.
- Continuous training.

Ficosa is an equal opportunity employer. They strongly believe the diverse workforce is key to their success, regardless of gender, nationality and age. Their focus is not only on our People, but as well on our Planet: protecting the environment is one of the main targets to which they dedicate all their efforts to develop products and more efficient and sustainable solutions.