Technical Business Analyst

hace 3 meses

Madrid, España TUI A tiempo completo

TUI Group is the world’s number one integrated tourism business. Markets & Colleagues is a global team within TUI technology responsible for Northern Region.

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

The Technical Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving. Working within a fast-paced agile environment, the Technical Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.

**ABOUT THE JOB**:

- Processing product-specific messages from users (incidents, changes, problems) within the agreed service times. Classification and prioritization of messages.
- Ensuring a high solution rate in first contact (no change to the source code).
- Deciding on the make-up of solution teams, technical authority to issue instructions to the downstream specialist departments during the processing of the fault. Coordination of the support units.
- Responsibility for the fastest possible recovery in case of unavailable or disrupted service. Installing hotfixes. Establish workarounds.
- Reactive and proactive investigation of unknown causes of actual and potential incidents and management of resolution. Independent development of sustainable solutions.
- Recording, conception, organization and monitoring of the implementation of changes in cooperation with customers and the specialist departments involved.
- Monitoring of the SLA times agreed with the customer.
- Active and regular feedback to users on the status of processing. Tracking down potential customer requirements from day-to-day business and passing on this information internally.
- Documentation of applied and new solutions in the provided knowledge base.
- Escalation if the agreed service level agreements are exceeded according to the defined escalation guidelines
- Needs-based creation of reports or decision templates for management
- Participation and support in the implementation of projects within the Process & IT Northern Region

Security is part of everyone’s job. At TUI, we practice secure behaviours first in everything we do.

**ABOUT YOU**:

- Strong analytical skills and commercial acumen. Adept at understanding complex problems, understanding and considering dependencies and communicating findings to technical and non-technical stakeholders
- In-depth technical knowledge (business domain) and broad knowledge (overall understanding of tourism), which is necessary to cope with complex tasks
- Collaborative approach, able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure
- Experience creating, analysing and validating detailed functional specifications and elements of systems design; including data rules, business rules, wireframes or other detailed deliverables that articulate how a business need should be satisfied
- Good track record of successfully using requirements elicitation and communication techniques including workshop facilitation, documentation analysis, interviewing and brainstorming
- Passionate about continuous improvement
- Open minded, inquisitive, life-long learner
- Comfortable with ambiguity, highly autonomous
- Willingness to take part in on-call rotas

**A**BOUT OUR OFFER**
- Being a valuable team member of TUI, the No.1 global and socially aware travel company.
- Competitive salary and benefits.
- Smart working (Flexible hours) and possibility of working remotely up to 100% or Hybrid from one of our offices.
- Develop yourself as part of a friendly, richly diverse and virtual international team.

At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our DNA.

  • Technical Business Analyst

    hace 4 semanas

    Madrid, España PTC Group A tiempo completo

    **About the job Technical Business Analyst**: **Job position: Technical Business Analyst for Financial Sector** **Location: Hybrid work from Madrid (3 times per week at the client's office)** PTC Group is recruiting for a digital consultancy and technology services provider that offers edge-to-core solutions to help organizations achieve the full...

  • Technical Business Analyst

    hace 3 semanas

    Madrid, España Ptc Group A tiempo completo

    About the job Technical Business Analyst Job position: Technical Business Analyst for Financial SectorLocation: Hybrid work from Madrid (3 times per week at the client's office)PTC Group is recruiting for a digital consultancy and technology services provider that offers edge-to-core solutions to help organizations achieve the full potential of AI-driven...

  • Technical Business Analyst

    hace 3 semanas

    Madrid, España Ptc Group A tiempo completo

    About the job Technical Business Analyst Job position: Technical Business Analyst for Financial Sector Location: Hybrid work from Madrid (3 times per week at the client's office) PTC Group is recruiting for a digital consultancy and technology services provider that offers edge-to-core solutions to help organizations achieve the full potential of AI-driven...

  • Technical Business Solutions Analyst

    hace 3 semanas

    Madrid, Madrid, España Ptc Group A tiempo completo

    About the role **Technical Business Solutions Analyst** at PTC Group**Job Summary**We are seeking a skilled **Technical Business Solutions Analyst** to join our team at PTC Group. As a key member of our digital consultancy and technology services provider, you will play a crucial role in helping organizations achieve their full potential through AI-driven...

  • Technical Business Solutions Analyst

    hace 3 semanas

    Madrid, Madrid, España Ptc Group A tiempo completo

    About the role **Technical Business Solutions Analyst** at PTC Group**Job Summary**We are seeking a skilled **Technical Business Solutions Analyst** to join our team at PTC Group. As a key member of our digital consultancy and technology services provider, you will play a crucial role in helping organizations achieve their full potential through AI-driven...

  • Technical Business Solutions Analyst

    hace 3 semanas

    Madrid, Madrid, España Ptc Group A tiempo completo

    About the role Technical Business Solutions Analyst at PTC GroupJob SummaryWe are seeking a skilled Technical Business Solutions Analyst to join our team at PTC Group. As a key member of our digital consultancy and technology services provider, you will play a crucial role in helping organizations achieve their full potential through AI-driven digital...

  • Technical Business Solutions Analyst

    hace 3 semanas

    Madrid, Madrid, España Ptc Group A tiempo completo

    About the role Technical Business Solutions Analyst at PTC GroupJob SummaryWe are seeking a skilled Technical Business Solutions Analyst to join our team at PTC Group. As a key member of our digital consultancy and technology services provider, you will play a crucial role in helping organizations achieve their full potential through AI-driven digital...

  • Technical Business Analyst

    hace 3 semanas

    Madrid, España Ptc Group A tiempo completo

    About the job Technical Business AnalystJob position: Technical Business Analyst for Financial SectorLocation: Hybrid work from Madrid (3 times per week at the client's office)PTC Group is recruiting for a digital consultancy and technology services provider that offers edge-to-core solutions to help organizations achieve the full potential of AI-driven...

  • Technical Business Analyst

    hace 3 semanas

    Madrid, España Ptc Group A tiempo completo

    Job position: Technical Business Analyst for Financial Sector Location: Hybrid work from Madrid (3 times per week at the client's office) PTC Group is recruiting for a digital consultancy and technology services provider that offers edge-to-core solutions to help organizations achieve the full potential of AI-driven digital transformation.Utilizing a...

  • Technical Business Analyst

    hace 3 semanas

    Madrid, España HAYS A tiempo completo

    Desde HAYS estamos colaborando con una empresa que ofrece plataformas de datos inteligentes, sistemas de infraestructura y experiencia digital que respaldan a más del 80 % de las empresas. La compañía también ha sido líder en TI desde hace más de 50 años, trayendo soluciones de TI, análisis, cloud e infraestructura al mercado, que han transformado la...

  • Technical Business Analyst

    hace 3 meses

    Madrid, España Cocomore AG A tiempo completo

    **You **have an analytical mind and are able to derive clear requirements from the client's ideas? You can analyze the needs and strategic goals of a project, and bring this to life always considering the software landscape and technical boundaries? You feel comfortable transferring requirements into user stories and connecting project's specs with software...

  • Technical Business Analyst

    hace 4 semanas

    Madrid, España PTC Group A tiempo completo

    Job position: Technical Business Analyst for Financial Sector Location: Hybrid work from Madrid (3 times per week at the client's office)PTC Group is recruiting for a digital consultancy and technology services provider that offers edge-to-core solutions to help organizations achieve the full potential of AI-driven digital transformation. Utilizing a...

  • Technical Business Analyst

    hace 3 semanas

    Madrid, España Hays A tiempo completo

    Desde HAYS estamos colaborando con una empresa que ofrece plataformas de datos inteligentes, sistemas de infraestructura y experiencia digital que respaldan a más del 80 % de las empresas. La compañía también ha sido líder en TI desde hace más de 50 años, trayendo soluciones de TI, análisis, cloud e infraestructura al mercado, que han transformado la...

  • Technical Business Analyst

    hace 4 meses

    Madrid, España UST A tiempo completo

    **We are still looking for the very Top Talent and we would be delighted if you were to join our team!** More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 29.000 employees all over the world and presence in more than 30 countries. We are leaders on digital technology services, and we...

  • Technical Business Solutions Analyst

    hace 3 semanas

    Madrid, Madrid, España PTC Group A tiempo completo

    Job Position: Technical Business Solutions Analyst for Financial SectorLocation: Hybrid work arrangement with 3 days per week at the client's officeAbout PTC Group: As a digital consultancy and technology services provider, PTC Group offers edge-to-core solutions to help organizations achieve the full potential of AI-driven digital transformation. Our...

  • Technical Business Solutions Analyst

    hace 3 semanas

    Madrid, Madrid, España PTC Group A tiempo completo

    Job Position: Technical Business Solutions Analyst for Financial SectorLocation: Hybrid work arrangement with 3 days per week at the client's officeAbout PTC Group: As a digital consultancy and technology services provider, PTC Group offers edge-to-core solutions to help organizations achieve the full potential of AI-driven digital transformation. Our...

  • Business Analyst

    hace 3 meses

    Madrid, España Red Commerce A tiempo completo

    **RED GLOBAL - BUSINESS ANALYST OPPORTUNITY - 6 MONTHS + EXT - REMOTE/MADRID** On behalf of one our global client, RED is currently looking for a technically skilled, highly motivated, and proactive Business Analyst to join our team dedicated to building and maintaining a cutting-edge Customer Data Platform (CDP) for our key client. As a Business Analyst,...

  • Business Analyst

    hace 3 meses

    Madrid, España Aderen A tiempo completo

    ID de Job Opening - 1940 - Duración del proyecto meses - Largo Plazo - Idiomas - Aleman, Español, Ingles - Área de conocimiento - Habilidades - English, Scrum - Tarifa Candidato - 220-250 - Descripción del empleo **SEEKING**: Business Analyst **Profile** We are looking for an experienced Business Analyst As a Business Analyst, you will play a crucial...

  • Technical Business Solutions Analyst

    hace 3 semanas

    Madrid, Madrid, España TUI Group A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Business Solutions Analyst to join our Flight IT technology team at TUI Group. As a key member of our cross-functional team, you will play a crucial role in delivering Flight Fulfillment Services from conception to operation.As a Technical Business Solutions Analyst, you will collaborate with other...

  • Technical Business Solutions Analyst

    hace 3 semanas

    Madrid, Madrid, España TUI Group A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Business Solutions Analyst to join our Flight IT technology team at TUI Group. As a key member of our cross-functional team, you will play a crucial role in delivering Flight Fulfillment Services from conception to operation.As a Technical Business Solutions Analyst, you will collaborate with other...