Quality & Training Coordinator

hace 3 semanas

Palma de Mallorca, España Marriott International, Inc A tiempo completo

**Additional Information** Contrato fijo discontinuo

**Job Number** 22218280

**Job Category** Human Resources

**Location** Castillo Hotel Son Vida a Luxury Collection Hotel Mallorca, C/Raixa 2, Palma de Mallorca, Baleares, Spain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

MISION

Esta figura se enfoca en brindar asistencia al Director de Calidad & Training, para garantizar el cumplimiento de los procesos de calidad y de los estándares de las Marcas de nuestros hoteles, así como en el plan de formación del Resort, compartiendo la Cultura y valores de Marriott y de nuestras Marcas

(St Regis, Sheraton y Luxury Collection).

**Funciones principales**
- Mantener canales de comunicación efectivos y cercanos con los asociados/as y jefes de departamento.
- Asegurar el cumplimiento de las políticas y procedimientos de la Compañía.
- Compartir la cultura de la empresa y ser un ejemplo en el cumplimiento de los valores de la marca.
- Realización de tareas administrativas de la gestión del área de Calidad y formación (actualización ficheros, documentación, archivo,etc.)
- Guiar y asesorar a los distintos managers en la gestión de las diferentes herramientas para la gestión de Calidad y estándares de la Marca.
- Colaborar, motivar y apoyar a los equipos hacia una misma meta logrando resultados de forma efectiva y velando por su satisfacción.
- Brindar apoyo a otras áreas del departamento cuando sea necesario.
- Verificar que las actividades de formación se llevan a cabo.
- Asistir con el desarrollo y realización de las acciones formativas (internas y externas).
- Preparación de la documentación, material, necesario para las acciones formativas.
- Registrar las acciones formativas en las distintas herramientas de seguimiento y control.
- Conocer los programas de formación de Marriott, en especial BASE programme.
- Manejo de las herramientas de formación de Marriott (DLZ)

Participación en Programa Take Care, Serve 360 y resto de actividades de Responsabilidad Social Corporativa y Sostenibilidad si se requiere

**Habilidades y formación**
- Grado universitario o FP Grado superior (Derecho, Relaciones laborales, ADE, Turismo, Administración o estudios afines)
- Excel Avanzado
- Nível alto de inglés y castellano
_(hablado y escrito_
- )_
- Se valorará experiência previa en una posición similar

en el sector de lujo

**Habilidades personales**
- Proactividad, capacidad de adaptación y gestión del cambio
- Toma de decisiones
- Capacidad de impacto e influencia,

habilidades interpersonales y de relación social
- Organización
- Trabajo en equipo
- Flexibilidad y resiliencia
- Empatía
- Ofrecemos la oportunidad de desarrollarte _profesional_
- y personalmente en una gran compañía multinacional_,_
- con la capacidad para implementar y desarrollar acciones de cambio en un _entorno que apuesta por la conciliación, el bienestar, _
- la sostenibilidad y la diversidad._
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

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