Guest Service Agent

hace 2 semanas

Bilbao, España Radisson Collection Bilbao - Rooms A tiempo completo

Our first class Guest Services Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Guest Services Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do

Interested then why not say Yes I Can as we are looking for passionate people just like you

Key Responsibilities of the Guest Services Agent:

- Supports the smooth running of the guest relations department (which takes part of the Front Office team), where all aspects of the guest journey and experience are delivered to the highest level.
- Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
- Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships whilst promoting the company culture and values.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Guest Services Agent:

- Experience in guest relations beneficial but not essential
- Hands-on approach with a can-do work style and flexibility to work morning, afternoon and night shifts
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Personal integrity, with the ability to work in an environment that demands excellence
- Experience of working with IT systems on various platforms
- Strong communication skills

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