Service Coordinator
hace 4 semanas
**Service Coordinator**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Service Coordinator occupies an important position in the execution of Service projects and activities related to the Robotics and discrete automation in Spain You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on-site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection. In this role you will act as the key point of contact for the customer during the execution of a service job, optimizing customer satisfaction by meeting all obligations and requirements while complying with Health, Safety & Environment requirements.
**This position reports to**:
Service Team Leader
**Your responsibilities**:
- Building sustainable customer relationships to ensure local client growth, satisfaction and retention and utilizing feedback to drive development of processes and practice
- Regularly reviewing the scope of work to ensure that all parties fulfill their contractual obligations, particularly regarding claims and changes
- Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system
- Working with other ABB units and teams to harmonize service activities and maximize service sales at every opportunity
- Identifying key improvement opportunities in products, services and processes, and disseminating the findings
**Your background**:
- 3 years of experience in Autonomous mobile robots, working as technical engineer or technical backoffice
- Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing autonomous mobile robots
- Knowledge of HW components of an AMR and the software we usually use (Codesys, Si
- ck, Sigat, KollMogen)
- The ability to spend approximately 30 days travelling Worlwide in a year
- Proven leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills
- A Engineer or higher education in related fields (automation & industrial processes)
- High level of English needed
- Current driver license valid in Spain and Spanish work permit
**Benefits**:
- Flexible work practices
- Wellbeing program
- Employee Share Acquisition Plan
**More about us**:
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