Rma Coordinator Emea

At Christie, we give bright minds the tools to be truly creative and innovative. The results can be amazing

We keep raising the bar by consistently setting the standards and being first to market with some of the world's most advanced projectors and complete systems displays. Christie is recognized as one of the most innovative visual technology companies in the world and offers careers that allow you to exceed your potential and collaborate with some of the brightest minds in the industry.

The RMA Coordinator EMEA is responsible for acting as a liaison between external/internal customers for timely fulfilment of orders, questions or disputes. This role includes the management of Service Repairs, monitoring all order entry, work order creation, repair quotations & billing in the EMEA region.

**Responsibilities**:

- Raising RMA orders from TS and release for shipment.
- Responsible for the Customer Repair Process including communication with customers, quoting lead-times, quotations, credit issues and discrepancies
- Research RMA discrepancies and communicate promptly.
- Arrange for defective parts to be returned to where it is required.
- Prepare internal stocking orders for service parts as required by demand.
- Co-ordinate defective/unused/repaired stock back to the factory/vendors or good stock locations.
- Responsible for all after care / sales activities, including warranty and Inventory Movement.

**Requirements**:

- Graduate in Business Administration or other related field
- Proficiency in English, other EU languages are an advantage
- Excellent customer service skills, with a high attention to detail
- PC literate in Excel, Oracle and JD Edwards required
- Order Entry and Returns Management experience
- Ability of multitasking and to prioritize demands

To be successful in this role, you’ll need to bring excellent problem solving and diagnostic skills, proactive decision making and analytical skills, self-motivated and strong customer communication.

If you are looking for a challenging and rewarding career, we want to hear from you Get in touch with us and we can tell you more about this exciting technology growth area.