Planning & Forecasting Technician

hace 2 semanas


Madrid, España Europ Assistance A tiempo completo

En Europ Assistance, buscamos incorporar un/a Planning & Forecasting Technician que reportará directamente al director del área y se responsabilizará de la organización y optimización del forecasting y planning de las diferentes áreas operativas desarrollando, entre otras, las siguientes funciones:

- Organización y supervisión de la planificación, reporting y Real Time del Servicio.
- Gestión en Real Time del planning de las personas trabajadoras de cada uno de las áreas operativas
- Información a las áreas del estado del planning y su evolución. Control y análisis de los KPIs de productividad y tiempos de gestión
- Elaboración de todo tipo de informes de previsión de actividad FTE's que permitan dar seguimiento al servicio y las áreas.
- Analizar los Indicadores históricos mensuales y anuales para identificar y corregir desvíos en el forecast y realizar dimensionamiento del servicio.

Europ Assistance es una empresa consolidada y dedicada a cuidar a la gente. Facilitamos la vida a nuestros/as clientes/as y les ofrecemos calma durante situaciones estresantes y difíciles. Desde 1963, año de fundación, apoyamos a los/las clientes/as en más de 200 países y territorios gracias a nuestra red de 750.000 proveedores y 39 centros de asistencia. Nuestra misión es llevar a las personas o empresas del estrés a la tranquilidad en cualquier momento y en cualquier lugar. Además, proporcionamos asistencia en tres líneas de negocio: Viajes, Automóviles y Líneas Personales.

Europ Assistance inició su actividad en España como empresa pionera de la asistencia en viaje en el año 1977. A lo largo de estos años su presencia en el mercado ha venido incrementándose en distintos ámbitos, de acuerdo con las necesidades de sus clientes/as. Además, nuestro personal se desenvuelve en su día a día con la visión de ser la empresa de atención en la que los/las clientes/as puedan confiar. En la actualidad, Europ Assistance forma parte del Grupo Generali, una de las principales aseguradoras del mundo.

You live we CARE

Tareas
- Organización y supervisión de la planificación, reporting y Real Time del Servicio.
- Gestión en Real Time del planning de las personas trabajadoras de cada uno de las áreas operativas
- Información a las áreas del estado del planning y su evolución. Control y análisis de los KPIs de productividad y tiempos de gestión
- Elaboración de todo tipo de informes de previsión de actividad FTE's que permitan dar seguimiento al servicio y las áreas.
- Analizar los Indicadores históricos mensuales y anuales para identificar y corregir desvíos en el forecast y realizar dimensionamiento del servicio.

**Requisitos**:

- Será valorable disponer de una diplomatura, licenciatura o grado
- Formación y conocimiento del funcionamiento del área de operaciones de un Contact Center bilingüe
- Experiência en el cálculo de dimensionamientos y gestión de KPI's de Call Center
- Experiência mínima de 4 años en puestos similares
- Conocimientos elevados en el manejo de Excel
- Nível de inglés elevado

Beneficios
- Incorporación inmediata a un entorno de trabajo multinacional.
- Jornada completa en turno partido (lunes-jueves) e intensivo (viernes). Flexibilidad en la hora de entrada.
- Contrato indefinido.
- Modelo de trabajo híbrido.
- Tarjeta Restaurante.
- Lugar de trabajo bien comunicado: Nuevos Ministerios
- Club de Descuentos para empleadas/os y familiares

¿Tienes experiência en como Planning & Forecasting Technician?

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