Customer Service Agent Italy

hace 2 semanas


Barcelona, España Affinity Petcare A tiempo completo

**Customer Service Agent Italy**

**Your Role**

As a Customer Service Agent, your mission is offering an excellent service to the clients of the Italian market, creating an exceptional relationship with the assigned client portfolio, with an integral management of the OTC process (Order to Cash) from the entry of orders to invoicing and collection. Additionally, resolve any incident to ensure the quality of the service offered.

**What you will do**
- Management and analysis of the Order To Cash process of assigned clients:

- Order management
- Management of stock breaks
- Management of invoicing and promotional activity
- Incident management
- Management of receipts and payments
- Calls with different interlocutors

**What we are looking for**
- Italian (native). Fluent Spanish, English and French valuable
- Diploma or Bachelor’s degree (ADE, business) or similar experience
- 2 years of experience in Customer Service. Very valuable experience in OTC (order to cash)
- Knowledge of Salesforce, SAP SD and Microsoft office (Excel)
- Digital profile: used to working with new technologies

**What is your profile**
- Problem solving
- Excellence in service
- Customer centric
- Attention to detail
- Communication skills
- Teamwork
- Resilient and open to change

**What we offer**
- The opportunity of making an impact on the business and leaving your footprint.
- Working with international experts and experienced professionals to share and learn from.
- We cultivate an open culture that embraces diversity and inclusion. We believe it is vital to our success as a company and as a team. That’s why we offer equal opportunities for all.
- Hybrid working model
- Pet friendly office
- We offer competitive salaries with a number of company benefits

**Our Company**

Affinity Petcare is more than an international petfood company. For more than 60 years, we have been dedicated to nourishing healthy bonds between dogs, cats and people to make the world a better place.

We are very proud of our innovative brands which include: Ultima, Advance, Brekkies, Nature’s Variety, Nature’s Menu, Natural Trainer, Libra and more. Currently, we are over 1,800 professionals working for this purpose from Barcelona, Paris, Milan, as well as 5 production sites through which we supply the 70+ countries where our brands have a presence.

So, what are you waiting for? Join our team to leave your footprint

**Want to know more about us?**

Follow us on LinkedIn to get the newest updates and job opportunities. You can also follow us on Instagram to learn more about life at Affinity and hear from our team.



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