Product Engineer, Industrial Storage, Emea

hace 2 meses


Madrid, España Tesla A tiempo completo

What to Expect

What You’ll Do
- Troubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla’s Industrial Storage customers Lead cross-functional efforts to drive actions with manufacturing, design, field service, and the technical support teams as required to systematically prevent known issues from reoccurring
- Mine data logged by Tesla’s Industrial Storage fleet to define the fingerprint for a failure mode and utilize Tesla automation tools to programmatic diagnosis and react to future occurrences of that failure mode
- Define the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla’s Service tools, and develop any specialized training required to complete those actions
- Quantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriate
- Provide support on escalated customer cases from around the world in order to minimize system downtime for Tesla’s customers.
- Explain the root cause and resolution of issues to commercial and utility customers as needed
- Work with field service and technical support teams to create the documentation and training necessary to commission, operate, repair, and service Tesla’s Industrial Storage products installed globally
- Maintain the list of serviceable parts currently available for all Industrial Storage Products and provide engineering guidance on the replacement strategy for obsolete parts

What You’ll Bring
- BS in Electrical Engineering / Energy Engineering with 5 years of experience, or MS with 3 years of experience, or equivalent practical experience in development, reliability engineering, failure analysis, systems test engineering, product quality, or service engineering
- Experience using Python or equivalent for data analysis on very large databases
- Strong engineering fundamentals and intuition, applied to firmware/software-enabled systems
- Prior experience troubleshooting electrical, system, firmware, or process failure modes
- Proven cross-functional leadership and collaborative skills
- Excellent oral and written communication skills
- An ability to prioritize and execute many tasks in parallel.
- An excellent attention to detail and an ability to produce clear and concise written documents and diagrams.

Preferred:

- Experience with battery systems and power systems
- Knowledge of CAN Bus communication


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