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Intuit French Bilingual Customer Service
hace 3 meses
**French Bilingual Customer Service Representative**
Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within.
**Location Requirements: Must legally reside Canada. Currently hiring in AB, SK, ON, NB, NL, NS and PEI**
**Core Responsibilities**
- Handle inbound service calls in both French and English
- Understand and strive to meet or exceed metrics while providing excellent customers service
- Navigate through multiple systems
**Equipment and Inernet Requirements**
- Internet Speed - 5.0 Mbps download speed and 5.0 Mbps upload speed
- Home router with wired link to PC
- Desktop computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Chromebook and Android systems are not compatible)
- 19" Dual Monitors
**Qualifications**
- You can speak and write both French and English fluently
- You are 18 years of age or older
- You have a high school diploma (or GED equivalent)
- You can pass a criminal background check
- You are eager to advance your career with a reliable company
- You work well with a team or independently
- You are able to commit 40 working hours per week
- You have a minimum of 6mth customer service or call center experience
- Accounting and payroll experience a plus
**Work with Us and You'll Enjoy**
- Hands-on paid training
- Full-time training and part-time or full-time available after
- Work from home benefits include saving time, money and the environment
- Benefits including medical, dental, life and vision insurance, company matched RRSP contribution, and generous paid time off
**About Foundever**
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversationsevery day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
**EEO Statement
