Team Manager
hace 2 semanas
Have native level Norwegian, Swedish or Danish language skills alongside a high level of written and spoken English. Additional language skills in Spanish would be a bonus.
- Be able to show at least 2 years management or proven leadership experience, ideally in finance or banking.
- Have Banking/Finance experience, a related degree and skills which will be highly beneficial
- Demonstrate business and process - flow skills.
- Have worked in a Contact Centre environment and have a passion for the delivery of first-class customer service and B2B fulfillment ambitions.
- Be experienced in managing relationships at all B2B levels across diverse cultural backgrounds.
- Possess a “can do” attitude, be highly organised and be able to prioritise tasks.
- Understand how strong communication and listening skills can develop the very best customer service teams.
- Be comfortable under pressure and working to deadlines
- Able to work alone as well as part of a team
- Be proficient with various IT packages (including MS Office) in order to produce reports etc.
- Offer spotless history of economic records.
Key responsibilities:
- Fulfilling KPI/performance targets through established processes
- Ensuring B2B and Quality compliance
- Forward planning and resulting implementation
- Meeting all legal standards and all Webhelp administrative requirements
- Supporting Team Leader and support functions to enable them to succeed in their day-to-day work.
- Forward planning and implementation for ongoing improvement within the project.
Your work day will be a combination of in our office (which has space for 800 employees) and home-based. You will become part of the Webhelp family, working for the biggest BPO company in Europe.
The role offers:
- Attractive salary and bonus scheme.
- A modern and multi-national work environment.
- Real career opportunities in a professional organization.
- Full Spanish contract from day one.
Start date: As soon as possible
- Webhelp is a multinational Business Process Outsourcing company with its head office in Paris, France, that is making business more human for the world’s most exciting brands._
- By choosing Webhelp, you will be part of a community of over 100'000 game-changers from more than 190 locations, speaking more than 80 languages in 50+ countries._
- Join us at Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide._
- Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us_
Norwegian #Swedish#Danish
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