Customer Support with German for Hotel Industry

hace 2 semanas

Valencia, España City Job Offers A tiempo completo

Solving problems and assisting clients is your thing? A German Speaker living in Valencia? We have an awesome opportunity available.

**Job Overview**

This is what you tell people at parties:
I am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe. This is one of the world's best Hotel Management Systems for 2 years in a row and empowers hoteliers to run their property way more effectively. They have a growing team of 100 heads that is working from 10 offices all over the world

** Your role**

You will be responsible for ensuring our German-speaking hoteliers use the platform with absolute happiness

You will be accountable for:

- Training hoteliers in using the platform to their best advantage on all possible touchpoints
- **Proactively calling hoteliers to educate them of the added value of our additional paid features**:

- Fun & productive collaboration with our other teams, specifically your German teammates.
- Creating video & written content to teach our hoteliers in all possible topics so they can use the platform in the most self-sufficient way

**❤️ Benefits**
- Working in a vibrant international fast-growing company
- Unlimited learning & growth potential
- Your ideas and performance making a big difference in our organization and the global hotel industry
- Work hard, Play hard mentality. We love celebrating successes together
- **Employee Equity Scheme**:

- **Annual Platform Hotel Experience**:

- Friday lunches paid for by the company
- **Annual salary increases**:

- Training & Development opportunities

**✨ The perfect fit**
- **Speaks German proficiently**:

- **Is located in Valencia**:

- has Hotel (front-desk/reservations) experience
- Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
- Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities
- Drive to revolutionize hoteliers worldwide
- Self-motivated & ability to deliver under pressure
- Team-player
- Organized and has a great eye for detail
- Affection for both international business & tech

Shares our core values:
**1. A**CCOUNTABILITY

**2. B**EAT YESTERDAY

**3. C**LOCK SPEED

**4. D**EAL’S A DEAL

**5. ‍‍‍ E**MPOWER ANOTHER

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