Spanish Customer Service Host

hace 2 semanas

Ceuta, España Betway Group A tiempo completo

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique

Our foreign customer service teams, like our English teams, consist of specialist hosts who have knowledge and understanding of the customers within their specific regions. These highly skilled and professionally trained hosts deliver the same levels of service, but in multiple foreign languages. German, Dutch, Italian, French, Swedish, Finnish, Norwegian, Greek, Russian, Japanese, Spanish and Portuguese are among some of the many languages we sustain.
- Customer welfare is forever at the forefront of our strategy at Betway. We want to ensure all of our customers enjoy our products in a safe and responsible gambling environment._

Purpose of Job:
This is a very exciting role within the growing Customer Support Department at Betway. Operating within the e-commerce industry, we provide excellent services to our international clients and their businesses. The core element of Betway are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the business. We are an international company with offices in Ceuta, Madrid, London, Portugal, Cape Town and Malta.

The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Ceuta.

Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients.

You will be responsible for:

- Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Customer relationship building & management
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Performing extra tasks given by managers / shift supervisors as required

You will have:

- Spanish as home/first language essential
- Fluent in English and Spanish; able to communicate effectively (read, write and speak fluently)
- Be available for shift rotations
- Completed high school qualification.
- 1 years’ work experience post qualification

Person Specification:

- Adaptability / Flexibility
- Team Orientation
- Interpersonal Skills
- Effectiveness & Delivery
- Planning & Organizing
- Problem Solving
- Time Management
- Customer Focus
- Customer Orientation
- Stress Tolerance
- This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives._

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