Service Engineer L2

hace 7 meses


Barcelona, España Wallbox A tiempo completo

**Description**:
Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.

Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. Our talent has no borders - we welcome over 900 Wallboxers from over 45 nationalities in Europe, Asia, and the Americas

We’re now the first Spanish unicorn listed on the NYSE (WBX).

In day-to-day life, you will see our core values shining through our Wallboxers. The passion and dedication towards our mission will hit you the moment you walk through our doors - and there’s no feeling like it.

Our journey is not plain sailing - it requires proactive, flexible, and top-performing individuals who are committed to the world of sustainable mobility. But one thing is for sure - it's going to be a fun ride

**The question is: are you ready to change the world with us?**

**The Role**

The Service Engineer's L2 core task is to support the L1 Service Level with technical knowledge, report bugs, and have direct contact with key account partners.

**You will**
- Monitoring service team tickets, L1 support and advise
- Share best practices and coach the team
- Constant improvement and maintaining of the internal system
- Identify locks that require follow-up or investigation
- Develop interdepartmental communication ways
- Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely, and cost-effective IT support
- Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
- Product and process training, support with L1 onboarding
- Support key account partners on a daily basis
- Working shift: Monday - Friday, alternating shifts (8:00 - 17:00) OR (10:00 - 19:00)

**Requirements**:

- **Native/high proficient level of French** and high level of English. More languages are a plus.
- Engineer or similar technical profiles
- IT knowledge. Remote operations, Wifi, Bluetooth
- Embedded systems knowledge. Able to connect remotely to them and get the system locks
- Analytic vision
- Ticketing and reporting systems knowledge, Salesforce, Jira,...
- Incident Management
- ITIL certification will be assessed positively
- Excellent interpersonal skills
- Good practice management for quality of service delivery
- Availability to travel based on business needs
- Experience dealing with clients

**Benefits**:

- First class private health insurance after your first month at Wallbox
- Online group training sessions twice a week & other out of office activities
- Use one of our EVs for a weekend and/or a week (car sharing) and test our products in your home (beta testing) to become a valuable source of feedback
- Free online language classes (Spanish & English) twice a week
- Flexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development.
- Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform
- Car discounts & special advantages if you choose an EV
- Smartpoint for all your online orders & services at our offices
- Free coffee & soft drinks to fuel those tough Monday mornings
- Variety of breakfast and lunch dishes, everyday, at a discounted price at our canteen
- Learn and grow in a company of over 45 nationalities and counting
- No suits Unless it's Carnival or Halloween

**Please submit your CV in English**
- _At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace._



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