Service Engineer L2

hace 3 meses


Barcelona, España Wallbox A tiempo completo

**Description**:
Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.

Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. Our talent has no borders - we welcome over 900 Wallboxers from over 45 nationalities in Europe, Asia, and the Americas

We’re now the first Spanish unicorn listed on the NYSE (WBX).

In day-to-day life, you will see our core values shining through our Wallboxers. The passion and dedication towards our mission will hit you the moment you walk through our doors - and there’s no feeling like it.

Our journey is not plain sailing - it requires proactive, flexible, and top-performing individuals who are committed to the world of sustainable mobility. But one thing is for sure - it's going to be a fun ride

**The question is: are you ready to change the world with us?**

**The Role**

The Service Engineer's L2 core task is to support the L1 Service Level with technical knowledge, report bugs, and have direct contact with key account partners.

**You will**
- Monitoring service team tickets, L1 support and advise
- Share best practices and coach the team
- Constant improvement and maintaining of the internal system
- Identify locks that require follow-up or investigation
- Develop interdepartmental communication ways
- Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely, and cost-effective IT support
- Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
- Product and process training, support with L1 onboarding
- Support key account partners on a daily basis
- Working shift: Monday - Friday, alternating shifts (8:00 - 17:00) OR (10:00 - 19:00)

**Requirements**:

- **Native/high proficient level of French** and high level of English. More languages are a plus.
- Engineer or similar technical profiles
- IT knowledge. Remote operations, Wifi, Bluetooth
- Embedded systems knowledge. Able to connect remotely to them and get the system locks
- Analytic vision
- Ticketing and reporting systems knowledge, Salesforce, Jira,...
- Incident Management
- ITIL certification will be assessed positively
- Excellent interpersonal skills
- Good practice management for quality of service delivery
- Availability to travel based on business needs
- Experience dealing with clients

**Benefits**:

- First class private health insurance after your first month at Wallbox
- Online group training sessions twice a week & other out of office activities
- Use one of our EVs for a weekend and/or a week (car sharing) and test our products in your home (beta testing) to become a valuable source of feedback
- Free online language classes (Spanish & English) twice a week
- Flexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development.
- Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform
- Car discounts & special advantages if you choose an EV
- Smartpoint for all your online orders & services at our offices
- Free coffee & soft drinks to fuel those tough Monday mornings
- Variety of breakfast and lunch dishes, everyday, at a discounted price at our canteen
- Learn and grow in a company of over 45 nationalities and counting
- No suits Unless it's Carnival or Halloween

**Please submit your CV in English**
- _At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace._



  • Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:Manage Incident, Problem and Standard RequestsInternataional company.|Located in Barcelona.- High level of English and Spanish.- At least 2 years of experience working in a similar position is a plus.- Experience providing support in multimedia, telecommunications, or IT infrastructure products/services.- Good knowledge of Operating...

  • Service Engineer L2

    hace 3 meses


    Barcelona, España Wallbox A tiempo completo

    **Description**: Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger. Founded in 2015, with headquarters in Barcelona and selling already in over 80+...

  • Service Engineer L2

    hace 3 meses


    Barcelona, España Wallbox A tiempo completo

    Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger. Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our...

  • Service Engineer L2

    hace 3 meses


    Barcelona, España Wallbox A tiempo completo

    **Description**: Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger. Founded in 2015, with headquarters in Barcelona and selling already in over 80+...


  • Barcelona, España Wallbox A tiempo completo

    Description Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger. Founded in 2015, with headquarters in Barcelona and selling already in over 80+...


  • Barcelona, España Wallbox A tiempo completo

    Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger. Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our...


  • Barcelona, España Webhelp A tiempo completo

    **Location** - Barcelona, Spain**Language** - Spanish*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a** Spanish Speaking Service Desk Systems L2 Technician **to join our exciting projects, with...

  • Service Support Agent

    hace 3 meses


    Barcelona, España Alpega Group A tiempo completo

    Alpega Group is looking for our next **Service Support Agent (L2) **Are you interested in technical problem solving and eager to deep dive into the issues of our customers? This position will be located in **Sant Cugat, Spain**. **WHO ARE WE** The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage...

  • Network Engineer l2

    hace 3 meses


    Barcelona, España NTT Ltd. A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Barcelona, España SITA Switzerland Sarl A tiempo completo

    Overview: PURPOSE KEY RESPONSIBILITIES - Provide support to internal and external customers in accordance with departmental procedures and/or the terms of the customer contract or Service Level Agreements (SLAs). - Ensure established Service Management processes and procedures are understood and followed to the highest standards and co-ordinate problem...

  • Service Sales Engineer

    hace 3 meses


    Barcelona, España Teradyne A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Sales Engineer ID:  7807 Location:  Barcelona, B, ES Torino, IT Do you have what it takes to provide post-sales field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth...

  • Service Sales Engineer

    hace 3 meses


    Barcelona, España Teradyne A tiempo completo

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Service Sales Engineer ID:  7807Location:  Barcelona, B, ES Torino, ITDo you have what it takes to provide post-sales field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth potential? Do you...


  • Barcelona, España Teradyne A tiempo completo

    .Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Sales Engineer ID: 7807 Location: Barcelona, B, ES Torino, IT Do you have what it takes to provide post-sales field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth potential? Do you...


  • Barcelona, España UST Global A tiempo completo

    1 Opening- Barcelona**Role description**: **¡Seguimos buscando talento y nos encantaría que te unieras a nuestro equipo!** Para que nos conozcas algo mejor, UST es una multinacional norteamericana certificada como Top Employer con más de 35.000 empleados a nível global y con presencia en más de 30 países. Somos líderes en servicios de tecnología...

  • Service Sales Engineer

    hace 2 semanas


    Barcelona, España Teradyne A tiempo completo

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Service Sales EngineerID:7807Location:Barcelona, B, ESTorino, ITDo you have what it takes to provide post-sales field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth potential?Do you enjoy...

  • Service Sales Engineer

    hace 3 meses


    Barcelona, España Universal Robots A tiempo completo

    .Do you have what it takes to provide post-sales field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth potential? Do you enjoy problem-solving and working with customers?Bring your problem-solving skills and technical expertise to our global Services organization and make your...

  • Service Sales Engineer

    hace 2 meses


    Barcelona, España Teradyne A tiempo completo

    .Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Service Sales EngineerID: 7807Location:Barcelona, B, ES Torino, ITDo you have what it takes to provide post-sales field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth potential? Do you enjoy...


  • Barcelona, España COFCO International North America A tiempo completo

    COFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide the food the world needs in a responsible way. Headquartered is Geneva, Switzerland, we are ambitious, with the right structures and culture to meet the world's...


  • Barcelona, España Sabio Group A tiempo completo

    Genesys Cloud Support Engineer - L2Department: SupportEmployment Type: Full TimeLocation: MadridReporting To: Cristobal Ramos PerezDescriptionSabio is a Global company and the leading independent UK Contact Centre solution supplier.We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and...

  • Field Service Engineer

    hace 3 meses


    Barcelona, España GEA A tiempo completo

    Responsibilities / Tasks For our office in Granollers/Barcelona we are currently looking for a Field Service Engineer . Responsibilities and Tasks: Work as Field Service Engineer all over Spain and Portugal , 5 days a week. Assist on breakdowns, preventive maintenance, inspection. Assist on Installation & Commissioning of new machinery....