Customer Service Executive
hace 7 meses
**What You'll Do**:
- Attend the daily “Stand-Up” meeting to discuss orders that are due out today and the following day.
- Ensure the open orders due out on the day are cleared, by either shipping or moving out to an agreed date with the customer.
- Manage the Salesforce Ticket System with the rest of the Customer Services team to ensure customer requests are dealt with within the agreed SLA’s.
- Manage the Machine and Conversion orders in SLT, to ensure tracking of the orders can be done.
- Sensor-check quotes (Salesforce & SAGE) to ensure that the invoicing process does not raise any issues.
- Attend the weekly “Sales to Plan” meeting to give updates to machine orders to the wider business.
- Report any issues which caused an installation to be affected in the ETQ system, ensuring a root cause analysis is carried out and solution is implemented.
- Attend weekly / monthly account meetings with key customers to ensure the strong relationship we have with the customer is maintained.
- Provide process and system improvements when necessary to increase the efficiency of the Services department.
- To carry out any other reasonable duties that may occur on an ad hoc basis and/or requested by management.
**What We're Looking For**:
**Required**
- 3 - 5 years experience in a Customer Services or Order Management environments.
- Fluent in English and a second European language (Geek/ Italian/Turkish/Slovenian)
- Proficient communication skills both verbal and written/typed.
- Working knowledge of the Windows package, most notably EXCEL, WORD and POWERPOINT.
- Experience of working to timed deadlines, and able to give examples of this.
- Strong organizational and administrative skills.
- Must possess a flexible, confident, low-ego, highly collaborative presence, motivated by results, urgency and personal commitment, and possessing high integrity and exceptional work ethic. with
**Preferred**
- Bachelor’s degree or equivalent.
- Experience in using Salesforce and SAGE 1000.
- A proven ability to influence without formal authority.
**Why Aristocrat?**:
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
**Our Values**:
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
**Travel Expectations**: Up to 25%
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