Onsite Program Administrator

hace 5 meses

Madrid, España Agilent Technologies Inc. A tiempo completo

As a CrossLab Service Administrator, your primary responsibilities will be to work with the Agilent Enterprise Program Management team on a daily basis to ensure success of the assigned CrossLab programs, respond to customer requests and inquiries, support the onsite Agilent CrossLab team.

You will also be responsible to ensure that service requests are received in a timely manner and work with assigned customer, service vendors, and others as required, to meet the customer's service requirements for all service requests and projects. As needed, you will also order parts, perform parts logistics, Service Request creation, and schedule Preventative Maintenance and/or installation services. You may also be responsible for recommending vendors, reporting costs, administrating procurement functions and facilitating service delivery.

You will be working closely with our customer at their site located in the Madrid area.

**Some of your main tasks will include**:

- Ownership of overall Support delivery for the assigned customer.
- Facilitates the end to end customer service interactions with 3rd party service providers.
- Development of customer relationships, often requiring tact, persuasion and negotiation skills.
- Interfaces directly with External and Internal Customers of all levels.
- Initiates escalation to Support Management of Customer issues.
- Solves a broad range of problems varying in complexity, involving multi-departments.
- Understand service management asset delivery needs; service levels and cost.
- Manage 3rd party service delivery within customer's system and processes.
- Report and track 3rd party delivery and costs. Recommend improvements for both delivery and costs that meet needs and requirements.

**Qualifications**:

- University degree in a scientific field or equivalent experience.
- Laboratory experience would be a plus.
- Strong customer focus with a customer first mindset.
- Experience using CMMS systems. Familiarity with SAP CRM and / or Blue Mountain RAM is an asset.
- Excellent written and verbal communication skills in **Spanish and English**:

- Highly proficient in the use of Microsoft Excel.
- Effective collaboration skills
- Team building/development and leadership skills

**What we offer**:
Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff - but in addition to these, the Spanish business offers:

- Agilent Result Bonus
- Health insurance
- Internal and external training opportunities

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Option to Work Remote**: Yes

**Travel Required**: Occasional

**Schedule**: Schedule:Full time

**Shift**: Day

**Duration**: No End Date

**Job Function**: Services & Support

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