Head of Operations

hace 3 semanas


Barcelona, España Xcelirate A tiempo completo

We like to think of ourselves as unapologetic tech innovators; this means we only build products we can be proud of. The future of online entertainment cannot come soon enough - we want to Xcelirate it.

We have grown to a community of diverse nationalities, perspectives and skill sets. You’ll be part of an energetic, motivated team that hails from all corners of the world. We work hard; we play just as hard.

As our Head of Operations, you will serve as the line manager and point of feedback for a number of operational areas of the company, having direct contact with the executive team and ensuring continuous success of the areas of responsibility delegated to you.

As Head of Operations, you are expected to have excellent communication and interpersonal skills, superb organizational skills, and the ability to coordinate and adjust quickly to rapidly changing requirements, as well as be able to maintain direction during high-pressure situations. You are an excellent administrator, able to manage and organize complex topics with ease.

You will ensure the departments in your area of responsibility are held accountable while delivering top-level work thanks to best practices. You will attend C-level meetings in order to create follow-up agendas, before reporting to the executive team on progress through data, dashboards and metrics which allow for continuous improvements. You will report directly to the founder on all aspects of importance.

Delivering feedback from and gathering feedback to the executive team will be a key responsibility of yours, and it will be your direct responsibility to ensure that visibility and transparency is maintained across all levels of the organization.

You will ensure alignment and coordination between a number of internal and external stakeholders, such as vendors, providers, legal advisors and service providers of the company, and serve as a point of contact for high level topics with external stakeholders.

**What Will You Be Responsible For?**
- The management team will set the key business objectives, you will ensure the departments delegated to you deliver on the objectives
- Reporting to the founder on the progress of projects assigned to you, the departments and teams within your area of responsibility
- Overseeing and ensuring major stakeholders are aligned on high-level topics & initiatives in the operations area of the business
- Drive the understanding and optimization of operating costs such as services, subscriptions and other billable items used to support the business accountability and best practices
- Accountability over the performance of managers, department heads, and individual departments, and methods for improvement
- Attending leadership meetings in order to develop key outcomes and create follow-up steps which you oversee
- Hands-on individual who can oversee multiple projects, simultaneously and challenge peers to ensure they’re each delivering high-quality work
- Serve as a driver for implementation of the industry practices across the entire company
- Provide guidance, mentorship and leadership, as well as serve as a driver for initiatives related to professional development
- Work closely with the management and product teams during high level product development and definition, and serve as reference point to ensure product and business requirements are recorded and accounted for

**Requirements**:
**Who Are You?**
- An excellent communicator with English fluency
- You have a minimum of 15 years of experience in similar roles
- Your experience includes companies sized less than 100 employees
- You have experience working in a data-driven environment, you’re an expert in the sources of each data set and how to use them in making decisions
- A patient leader and a mentor to those that you lead, in order to manage, coach and upskill each of the department heads
- A critical thinker who can add value through relevant challenges and questioning department leads
- A lover of KPIs and other key metrics which support your day-to-day role
- Confident to put in place processes and documentation which bring about efficient changes, including the likes of onboarding, offboarding and eliminating redundancies wherever they’re not needed
- Experience working within tech companies which have successfully scaled, preferably as a senior business/product development lead
- Experience overseeing several departments including product design, customer support, human resources and software development - ensuring each department is moving toward the objectives set by the founders
- Tech savvy and solutions-focussed

**Benefits**

**What You’ll Get**:

- Permanent Employment in Barcelona, Spain paying a competitive wage which values your experience
- If you’re coming from abroad, our relocation package will give you and your family the comfort you need to make the journey easy
- Enjoy delicious daily lunches of your choice delivered directly to the office,



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