Customer Service Medical Panel

hace 1 mes


En remoto, España IQVIA A tiempo completo

**Join us in our exciting journey..**

We are looking for a **Customer Service Medical Panel French Native/bilingual speaker **with experience in customer loyalty to join our Multicultural team with more than 54 different nationalities.

If you want to play a key role in a multicultural, dynamic and committed fun team this is a great opportunity.

This is a permanent position available to work remotely anywhere in Spain.

**Essential Functions**
- Initiates calls to pharmacies using a prepared selling strategy and develops skills to initiate calls to physicians.
- Promotes pharmacy’s and physician’s participation in syndicated, on-going panels based on established standards for recruiting, reporting and sample design for all assigned panel segments.
- Initiates follow-up calls with panels to achieve maximum rate of return.
- Receives and processes all incoming calls from panel, referring non-routine questions to manager.
- Prepares and mails hardcopy data collection documents to assigned panel.
- Administers electronic data capture strategies to assigned panel.
- Educates and motivates data supplier to comply with study guidelines.
- Investigates, resolves and processes panel incentives within defined guidelines in order to facilitate timely receipt of compensation.
- May work cross-functionally with coding team to resolve data quality issues.
- Provides recruiting/interviewing support in completion of special projects/studies.
- May manage and maintain all supplier-related information.

**Skills & other requirements**
- French Native/bilingual speaker and high level of English
- High School Diploma or equivalent Req
- Three (3) years experience in medical market research with emphasis in outbound business-to-business market research, primarily telephone and/or in-person market research with physicians or other medical personnel. Req
- Good persuasive oral communication skills.
- Good analytical skills.

**We invite you to join IQVIA**
- IQVIA recognized by Great Place to Work as the third best company to work for in Spain (March 2020)
- FORTUNE Magazine's World's Most Admired Companies list for the third year in a row.
- Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
- Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
- IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

IQVIA is an **equal opportunity employer**. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“

We know that meaningful results require not only the right approach but also **the right people**. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward **and whatever your career goals, we are here to ensure you get there



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