IT Support Representative
hace 2 semanas
**Internal 1st and 2nd line supporter
As an IT Support Representative at our office in Barcelona, you will become an integrated part of an international team of passionate IT support professionals dedicated to delivering optimal service to our users. In addition to working closely with the IT department, you will also collaborate with other teams on and off-site. Technical expertise and interpersonal skills are the key to our team's success, where your future colleagues possess a broad spectrum of skills in troubleshooting, hardware, software, and client operation areas. Values such as trust, openness, and continuous development are cornerstones of our team.
**What does a day look like at Milestone IT Support?**
- No two days are the same in our team; we are constantly moving towards improvement.
- Participating in troubleshooting for users across the clobe.
- Being the go-to person for specific local IT challenges in Barcelona.
- Engaging in projects focused on improving client operations.
- Handling the onboarding and offboarding of users.
- Reporting results to showcase the value we bring. Contributing to the team's success, with a can-do attitude.
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**What technical toolkit you will bring along**:
- Experience with various Windows and Apple OS.
- Experience with ITSM.
- Experience with Client management.
- Understanding of Active directory.
- Familiar with PowerShell automation scripts.
- Good communication skills. Good command of English language. Experience with agile project management is a plus.
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**As a person**:
- You are a team player who values integrity and honesty and is willing to take on any task needed for the team to succeed.
- You can plan your own workday and like to be the go-to person on the site.
- You enjoy working with people.
- You get energy from troubleshooting and finding solutions to problems.
- You are open to new ideas and embrace your own development.
- You display initiative and drive.
- You are good at adopting and contributing to company and team culture.
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