Driver Operations Executive
hace 3 semanas
**_Location_**_: Madrid_
FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.
This exciting customer-facing role assisting the Operations Manager aims to develop, manage & build relationships with our most important customers - our drivers. In this role, you will ensure that drivers using the FREENOW platform are offering the best quality of service possible by identifying, proposing new ideas and actioning a variety of driver behaviours. You will strive to deliver a superior level of service to drivers using the FREENOW App, so they in turn can provide a superior level of service to our passengers.
Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Driver Operations Executives who strive for excellence and like to have fun. Are you ready for your next ride?
**YOUR DAILY ADVENTURES WILL INCLUDE**:
At FREENOW, drivers are at the heart of everything you do. As the first point of contact, you deliver exceptional and personalised support through face-to-face visits and offline interactions, ensuring every driver feels valued and cared for.
Your dedication will extend to onboarding new drivers, providing comprehensive training, conducting quality follow-ups and actions to increase the driver's engagement.
With seamless collaboration across departments, you'll drive excellence through engaging driver campaigns, empowering drivers to achieve remarkable performance and driving success on every journey. Moreover, you will actively contribute to additional projects, from deploying on-car advertisements to improving the driver app, reporting bugs, conducting tests, and conducting competitor research with market share analysis.
Together, we will shape a future of exceptional experiences for both drivers and passengers, one ride at a time.
**Our Tools/Core Competences**: ZenDesk | Calendly | JotForm | Workday | Slack | GSuite
**TO BE SUCCESSFUL IN THIS ROLE**:
- 6 months or 1 year experience in an operational or customer facing role. Experience in the ride-hailing industry is a bonus.
- You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together.
- Excellent customer service & organisational skills, eye for detail and problem-solving mindset.
- Proactive, personable, confident and able to deal with an array of different characters and tailor your communication accordingly.
- Being comfortable working with datasets & making data driven decisions.
- Excellent level of written and verbal communication skills in Spanish and English.
**BENEFITS & PERKS IN A NUTSHELL**:
- Hybrid working model 60/40
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Partner product discounts
- Employee Benefits Card
- Employee assistance program
**Plus more local benefits depending on your work location**
**DIVERSITY, EQUITY & INCLUSION**:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
**SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US**:
-
Driver Operations Associate
hace 3 semanas
Madrid, España FREE NOW A tiempo completo**_Location_**_: Madrid_ FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive. This exciting customer-facing role assisting the Operations Manager aims to develop, manage & build relationships with our most important customers - our drivers. In this role, you will ensure that drivers using the FREENOW platform are...
-
Operations Executive
hace 5 días
Madrid, España FREE NOW A tiempo completo**_Location_**_: Madrid_ FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive. This exciting customer-facing role assisting the Operations Manager aims to develop, manage & build relationships with our most important customers - our drivers. In this role, you will ensure that drivers using the FREENOW platform are...
-
Driver Operations Associate
hace 1 semana
Madrid, España FREE NOW A tiempo completo**_Location_**_: Madrid_ FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive. This exciting customer-facing role assisting the Operations Manager aims to develop, manage & build relationships with our most important customers - our drivers. In this role, you will ensure that drivers using the FREENOW platform are...
-
Operations Executive
hace 2 semanas
Madrid, España dentsu A tiempo completoThe purpose of this role is to develop the skills to support delivery teams and their clients in the operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit Job Title: Operations Executive (TEMPORAL) Job Description:...
-
Operations Executive
hace 2 semanas
Madrid, España Dentsu Aegis Network A tiempo completoThe purpose of this role is to develop the skills to support delivery teams and their clients in the operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit Job Title: Operations Executive (TEMPORAL) **Job...
-
Operations Executive
hace 2 semanas
Madrid, España Dentsu A tiempo completoThe purpose of this role is to develop the skills to support delivery teams and their clients in the operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and auditJob Title:Operations Executive (TEMPORAL)Job Description:Key...
-
Operations Intern
hace 1 mes
Madrid, España Bolt Technology A tiempo completoWe are looking for an analytical and solutions-driven Operations Intern to manage supply in our Spain ride-hailing operations. You will be responsible for growing supply while maintaining and improving on supply quality, performance and compliance. You will be working closely with the Operations Specialists and Country Manager where your work will have a...
-
Driver for a Car Voice Assistant Project
hace 2 meses
Madrid, España TSMG A tiempo completoThe goal of this project is to test how a car voice assistant is working, by giving it commands and analysing the responses. The team consists of two people in a car: a Driver and a Tester. The data collected will be send to the Engineering team and used to enhance the performance of the voice assistant. The driver is responsible for driving the vehicle...
-
Operations Associate
hace 3 semanas
Madrid, España FREE NOW A tiempo completo**_Location_**_: Madrid_ FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive. This exciting customer-facing role assisting the Operations Manager aims to develop, manage & build relationships with our most important customers - our drivers. In this role, you will ensure that drivers using the FREENOW platform are...
-
Account Executive
hace 2 días
Madrid, España Mimecast A tiempo completo.We are searching for a self-motivated Account Executive to help with organization expansion. This individual will lead all operations to ensure the expansion of Mimecast in Spain. Responsibilities include all aspect of starting a business in the cyber security, aligning with our distributor sales force, recruiting partners, generating marketing activities,...
-
Sales Operations Executive
hace 4 semanas
Madrid, España TD SYNNEX A tiempo completo¡Es muy gratificante trabajar en una empresa en la que TÚ marcas la diferencia!Si ta apasiona un sector en continua evolución como el de la tecnología de la información y disfrutas trabajando en un entorno dinámico, avanzado y de colaboración, TD SYNNEX es la empresa perfecta para ti.¡Únete a nuestro equipo para conectar el mundo con la potencia de...
-
Sales Operations Executive
hace 4 semanas
Madrid, España TD SYNNEX A tiempo completo¡Es muy gratificante trabajar en una empresa en la que TÚ marcas la diferencia!Si ta apasiona un sector en continua evolución como el de la tecnología de la información y disfrutas trabajando en un entorno dinámico, avanzado y de colaboración, TD SYNNEX es la empresa perfecta para ti.¡Únete a nuestro equipo para conectar el mundo con la potencia de...
-
Sales Operations Executive
hace 3 semanas
Madrid, España TD SYNNEX Spain S.L.U. A tiempo completo¡Es muy gratificante trabajar en una empresa en la que TÚ marcas la diferencia! Si ta apasiona un sector en continua evolución como el de la tecnología de la información y disfrutas trabajando en un entorno dinámico, avanzado y de colaboración, TD SYNNEX es la empresa perfecta para ti. ¡Únete a nuestro equipo para conectar el mundo con la...
-
Sales Operations Executive
hace 2 semanas
Madrid, España TD SYNNEX Spain S.L.U. A tiempo completo¡Es muy gratificante trabajar en una empresa en la que TÚ marcas la diferencia! Si ta apasiona un sector en continua evolución como el de la tecnología de la información y disfrutas trabajando en un entorno dinámico, avanzado y de colaboración, TD SYNNEX es la empresa perfecta para ti. ¡Únete a nuestro equipo para conectar el mundo con la...
-
Sales Operations Executive
hace 1 semana
Madrid, España TD SYNNEX A tiempo completo¡Es muy gratificante trabajar en una empresa en la que TÚ marcas la diferencia!Si ta apasiona un sector en continua evolución como el de la tecnología de la información y disfrutas trabajando en un entorno dinámico, avanzado y de colaboración, TD SYNNEX es la empresa perfecta para ti.¡Únete a nuestro equipo para conectar el mundo con la potencia de...
-
Sales Operations Executive
hace 2 semanas
Madrid, España TD SYNNEX A tiempo completo¡Es muy gratificante trabajar en una empresa en la que TÚ marcas la diferencia!Si ta apasiona un sector en continua evolución como el de la tecnología de la información y disfrutas trabajando en un entorno dinámico, avanzado y de colaboración, TD SYNNEX es la empresa perfecta para ti.¡Únete a nuestro equipo para conectar el mundo con la potencia de...
-
IT Operations Director
hace 2 meses
Madrid, España Morgan Philips Executive Search A tiempo completoImportant multinational company is looking for an IT Operations Director. This position offers hybrid/remote working. Reporting to the Director of Infrastructure and CISO, his/her main tasks and responsibilities will be: Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and stability of the IT systems,...
-
Executive Chef
hace 4 días
Madrid, España Manhattan Group A tiempo completoOur client is managing a prestigious 5-star luxury hotel of an international chain and is seeking an experienced Executive Chef. **Position: Executive Chef** **Preference: Applicants with experiences out of Turkey, Middle East or South Asia** **As an Executive Chef** overseeing restaurants, lounges, and function facilities for up to 500 guests, your...
-
Operations Supervisor Madrid
hace 3 semanas
Madrid, España Jr Spain A tiempo completocol-wideJob Description:At Adecco, we are currently looking for an Operations Supervisor for an important multinational company that is a pioneer in sustainable electric mobility services.Are you someone who enjoys problem-solving and providing excellent customer service? Do you possess a good balance between strategic thinking and hands-on approach? Have...
-
Operations Supervisor Madrid
hace 1 mes
Madrid, España Adecco A tiempo completoAt Adecco, we are currently looking for an Operations Supervisor for an important multinational company that is a pioneer in sustainable electric mobility services. Are you someone who enjoys problem-solving and providing excellent customer service? Do you possess a good balance between strategic thinking and hands-on approach? Have you had experience in...
